Agenda

hx AGENDA

Conference Agenda

This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.

Monday, February 3rd

02:30 pm–03:30 pm - Breakout Sessions

Employee Experience/Workforce

Crosswalking Workforce Engagement and Patient Experience Data to Successfully Develop a Business Case for Improving Interprofessional Team-Based Care in an Academic Medical Center

Breakout Sessions

Rajesh S. Mangrulkar, MD, FNAP | Professor of Medicine and Learning Health Sciences, Director Michigan Center for Interprofessional Education | University of Michigan and Michigan Medicine
Nathan Hanke, MS | Strategy and Workforce Belonging Manager, Office for Health Equity and Inclusion | Michigan Medicine
Devin Lippert, MBA | Administrative Director, Office of Patient Experience | Michigan Medicine
Chloe Miwa, MPH | Administrative Fellow | Michigan Medicine

Like many in healthcare, our academic medical center continues to recover from the stressors and consequences of the pandemic in an environment shaped by intensifying pressures, a dizzying array of accountability data sources, and stark evidence of increasing workforce fatigue and burnout. In health systems we frequently manage these issues in siloes, rather than recognizing their interrelatedness with a unified system and strategy around the Quintuple Aims of Health. Since 2023, the University of Michigan’s Center for Interprofessional Education (C-IPE) has collaborated with health system leaders in units responsible for these Aims to address our multifactorial challenges, and design a cohesive solution roadmap focused on enhancing interprofessional team-based care that can be replicated and scaled. This “C-IPE Systems Transformation Committee” first crosswalked multiple sources of Press Ganey data, and earned buy-in and support from executive leadership to identify units “thriving” and those in “crisis” in at UM-Health. Next, we determined which units would benefit most from our comprehensive support as partners and coaches for designing and executing customized local action plans focused on improving teamwork. Through this process, we collaboratively and cohesively worked to drive better engagement, safety, and the human experience. In this session, we will describe how we crafted a compelling evidence-based narrative to convene and receive support from leaders across every level, and how we are now engaging teams on the frontline to facilitate the application of these principles to the local context.

HX25 Main Conference

Rajesh S. Mangrulkar, MD, FNAP
Professor of Medicine and Learning Health Sciences, Director Michigan Center for Interprofessional Education
University of Michigan and Michigan Medicine

Rajesh S. Mangrulkar, MD, FNAP

Professor of Medicine and Learning Health Sciences, Director Michigan Center for Interprofessional Education
University of Michigan and Michigan Medicine

Rajesh Mangrulkar, MD, FNAP is a professor of medicine and learning health sciences. He is a practicing physician whose work centers on organizational leadership and innovation, transforming education at scale. In 2021, he was charged with building an education innovation community of practice across 3 U-M campuses as Director of the Center for Interprofessional Education and RISE, an education innovation initiative that he founded. He is actively involved in helping other institutions transform their education programs through change management training and development. In 2023, he was inducted as a Distinguished Fellow in the National Academies of Practice.

Nathan Hanke, MS
Strategy and Workforce Belonging Manager, Office for Health Equity and Inclusion
Michigan Medicine

Nathan Hanke, MS

Strategy and Workforce Belonging Manager, Office for Health Equity and Inclusion
Michigan Medicine

Nathan Hanke, MS serves as the Strategy & Workforce Belonging Manager within the Michigan Medicine Office for Health Equity and Inclusion. In this role, he leads diversity, equity and inclusion strategic planning, supports identity-focused resource groups and personnel in DEI and health equity roles across the academic medical center. Before joining Michigan Medicine in 2022, he spent over twenty years as a higher education administrator working in Multicultural Affairs, Service Learning, Leadership Development and Campus Activities.

Devin Lippert, MBA
Administrative Director, Office of Patient Experience
Michigan Medicine

Devin Lippert, MBA

Administrative Director, Office of Patient Experience
Michigan Medicine

Devin Lippert, MBA has over 25 years of healthcare experience and is currently the Administrative Director in the Office of Patient Experience at Michigan Medicine. Prior to joining Michigan Medicine, Devin worked at Press Ganey as a Patient Experience Advisor partnering with healthcare organizations across the country aiding in the identification of improvement strategies that drive positive patient experience outcomes. Prior to her role at Press Ganey Associates, she worked at The Children’s Hospital of Michigan, a free-standing children’s hospital, located in Detroit as the Director of Service Excellence and at Beaumont Health system as the Director of Service Excellence. Devin holds a Master of Business Administration Degree from Oakland University and a Bachelor of Science Degree with a major in Dietetics from Western Michigan University. She lives in Wixom, Michigan with her family.

Chloe Miwa, MPH
Administrative Fellow
Michigan Medicine

Chloe Miwa, MPH

Administrative Fellow
Michigan Medicine

Chloe Miwa, MPH is an Administrative Fellow at Michigan Medicine. Ms. Miwa attended the University of Washington in Seattle for undergrad before pursuing her Master of Public Health at Emory University in Atlanta. She explored public health and healthcare administration through internships, research, and program development at health systems across the nation. As a first-year fellow, she assessed the current state of intra-hospital transport services, launched a pilot to expand urgent care, and supported capacity management projects. For her second year, she is working with the University of Michigan Center for Interprofessional Education to improve how our current and future health professionals deliver team-based care.