hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Tuesday, February 4th
10:15 am–11:15 am - Breakout Sessions
Employee Experience/Workforce
How a Large, Academic Health System Used the Employee Voice to Connect Organizational Priorities
How a Large, Academic Health System Used the Employee Voice to Connect Organizational Priorities
Breakout Sessions- Jane Maksoud, RN, MPA | SVP and Chief Human Resources Officer | Mount Sinai
- Vicki LoPachin, MD, FACP, MBA | SVP and Chief Medical Officer | Mount Sinai
Discover how the Mount Sinai Health System has operationalized the “Human Experience” through leadership, strategy and interdisciplinary collaboration to create an organizational culture that allows our employees to bring their best selves to work and provide the highest level of care and service to each other, our patients and their families. In this session, we will share details on the organizational structure needed to support priority alignment and what a large health system has been able to accomplish by listening to employees and using the Press Ganey One Ask Survey data to drive change. Instead of the more traditional silos, Mount Sinai developed cross-functional teams under the CMO and CHRO, including Quality and Safety, Learning, and Patient Experience, to drive change. Participants will walk away with concrete examples of how the data can inform critical initiatives they can start working on as soon as they return to their organizations.
HX25 Main Conference
Jane Maksoud, RN, MPA
SVP and Chief Human Resources Officer
Mount Sinai
Vicki LoPachin, MD, FACP, MBA
SVP and Chief Medical Officer
Mount Sinai
Jane Maksoud, RN, MPA
SVP and Chief Human Resources Officer
Mount Sinai
Jane Maksoud is the Senior Vice President and Chief Human Resources Officer for the Mount Sinai Health System (New York City). Jane oversees a broad array of Human Resources functions, including Faculty and Employee Relations, Talent Acquisition, Talent Learning and Development, Compensation and Benefits, Workforce Analytics, International Personnel and Recreation. Jane is passionate about continuously innovating talent strategies to attract, onboard, develop, and retain top clinical and administrative talent in a highly competitive labor market. Jane has held several clinical and administrative positions in her over 30-year tenure at Mount Sinai. Most recently, Jane was the Vice President of Human Resources and Labor Relations at the Mount Sinai Medical Center. Prior to Ms. Maksoud’s career in Human Resources, she was the Maternal Child Health Bureau’s Region II Coordinator for the 16 Hemophilia Treatment Centers in New York, New Jersey, Puerto Rico, and the U.S. Virgin Islands, and a Nurse Clinician in Ambulatory Care and the Cardiothoracic ICU.
Vicki LoPachin, MD, FACP, MBA
SVP and Chief Medical Officer
Mount Sinai
Dr. Vicki LoPachin is the Chief Medical Officer and Senior Vice President of the Mount Sinai Health System. In this role, Dr. LoPachin works to ensure the delivery of the highest level of quality, safety and experience for all patients being cared for by the Mount Sinai Health System. From 2014-2016, Dr. LoPachin served as Chief Medical Officer and Senior Vice President of The Mount Sinai Hospital. Previously, Dr. LoPachin was the Medical Director of the North Shore University Hospital, part of the Northwell Health System. Dr. LoPachin began her career at Mount Sinai as a Resident in Internal Medicine. She later served as Chief Resident and then was an Internal Medicine faculty member for over a decade. Demonstrating leadership early in her career, Dr. LoPachin served the hospital in many capacities, including Lead Physician Advisor and Medical Director of Case Management, Chair of the Utilization Review Committee, member of the Executive Committee of the Medical Board, and President of the Association of Attending Staff.Dr. LoPachin is a member of the American Medical Association, the American College of Physician Executives, the American College of Healthcare Executives, and she is an Invited Fellow of the American College of Physicians. She is part of the Executive Council for the Institute of Innovation for Press Ganey and a member of the Quality Steering Committee for the Hospital Association of New York State. Dr. LoPachin received her MBA with distinction in Health Service Management from the Frank G. Zarb School of Business at Hofstra University. She earned her MD from the State University of New York at Stony Brook, where she was a member of Alpha Omega Alpha Honor Medical Society.