hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Tuesday, February 4th
03:30 pm–04:30 pm - Breakout Sessions
Harnessing Innovative Solutions for Comprehensive Strategy Development
Harnessing Innovative Solutions for Comprehensive Strategy Development
Breakout Sessions- Stephanie Jones-Wood, MPH, COHQ | Director, Professional Experience & Fulfillment | Houston Methodist
- Kimberly Goode, MA | Program Manager Professional Fulfillment & Experience | Houston Methodist
- Raven Pierre, MSN, RN | Professional Development Generalist | Houston Methodist
How Houston Methodist leveraged Press Ganey tools and other resources to study its engagement gap between staff experience and physician experience. Further, Houston Methodist will detail how it leveraged Crowdsourcing to validate other qualitative methodologies, generate improvement ideas from clinician voice, and assess clinician buy-in on ideas for improvement.
HX25 Main Conference
Stephanie Jones-Wood, MPH, COHQ
Director, Professional Experience & Fulfillment
Houston Methodist
Kimberly Goode, MA
Program Manager Professional Fulfillment & Experience
Houston Methodist
Raven Pierre, MSN, RN
Professional Development Generalist
Houston Methodist
Stephanie Jones-Wood, MPH, COHQ
Director, Professional Experience & Fulfillment
Houston Methodist
Stephanie has a Master of Public Health from UCLA. After graduating from UCLA, Stephanie joined the CDC in Atlanta, GA as Public Health Fellow where she gained expertise in strategic planning, organizational development, and management of national and international chronic and infectious disease programs. While working on public health systems issues, Stephanie was introduced to quality improvement which in time became the bridge for her transition to healthcare. Stephanie worked for many years in Quality and Patient Safety operations at the Houston Methodist flagship location in the Texas Medical Center and then joined the enterprise Quality and Patient Safety team to implement several quality improvement initiatives and workforce resiliency efforts in eight network hospitals. Stephanie now occupies the role of Professional Fulfillment and Experience in the Houston Methodist Physician Organization, where she leads the Joy In Medicine Initiative (JIMI) and develops the organizational strategy around physician and Advanced Practice Provider (APP) wellbeing.
Kimberly Goode, MA
Program Manager Professional Fulfillment & Experience
Houston Methodist
Kimberly is an accomplished healthcare professional with over 30 years’ experience in service excellence. Currently serving as the Program Manager for Professional Fulfillment and Experience at Houston Methodist Physician Organization. Her role involves providing strategic analytics support and management of initiatives designed to improve professional fulfillment and experience. Kimberly’s extensive career includes a significant tenure at Houston Methodist as the Director of Guest Relations and Service Quality where she led efforts to interpret and act on Patient Experience/HCAHPS results, facilitated complex mediation between patients and providers, and oversaw the CMS complaint and grievance process. Her leadership in developing the hospital’s daily HCAHPS huddle briefing underscores her commitment to real-time problem solving and communication. Kimberly began her career with a focus on Human Resources and Organizational Development. Her early experience in Human Resources at The Methodist Healthcare System provided her with a strong foundation in HR management, employee relations, and benefits administration. She holds a Master of Arts in Behavioral Science from the University of Houston-Clear Lake and a Bachelor of Science in Psychology from the University of Houston. Kimberly is also committed to community involvement, serving as a volunteer with the Junior League of Houston and the Houston Livestock Show and Rodeo, where she supports educational initiatives and scholarship opportunities for youth. Kimberly’s career reflects a profound dedication to improving healthcare experiences for both providers and patients, driven by her expertise, leadership, and passion for service excellence.
Raven Pierre, MSN, RN
Professional Development Generalist
Houston Methodist