More than Metrics: How Intentional Data Ignites Action and Shifts Mindsets

Breakout Sessions

• Payton Lawton, MPH | Program Manager, Patient Experience | Cedars-Sinai
• Maxwell Nicholson, MS | Associate Director, Patient Experience | Cedars-Sinai

To achieve success in high-impact projects, adopting a collaborative team approach is crucial for leveraging tools, resources, and perspectives effectively. Following their transition to Press Ganey and with their support, the Cedars-Sinai Patient Experience team gained proficiency in leveraging the HX Platform to execute a successful house-wide project on improving their “Staff Worked Together to Care for You” metric. To share these best practices, they will provide a roadmap to successfully deliver a high-impact patient experience project in partnership with Press Ganey. Throughout our showcase, we will share how we utilized and leveraged the following best practices to drive improvement.