Building Resilience: Strategic Structures for Safety Culture

• Subashnie Devkaran, PhD, FACHE, CPHQ, FISQua, MScHM | Chair, Quality and Value | Mayo Clinic
• Sean Dowdy, MD, FACS, FACOG | Chief Value Officer and Associate Dean of Practice Transformation | Mayo Clinic

Recently, Mayo Clinic Quality unveiled a refreshed strategic plan aimed at creating scalable capabilities to support an unparalleled patient experience, reliable excellence, and care that is always safe, reinforcing Mayo’s Category-of-One performance. Central to this strategy was the development of enabling structures designed to fortify a culture of safety. These structures seamlessly integrate people, processes, and technology to evolve a post-pandemic culture into one that is proactive and resilient. Join us for an insightful session where we delve into Mayo Clinic’s journey of engaging a diverse spectrum of stakeholders—from executives to frontline staff—in a robust safety culture strategy. Attendees will gain valuable insights into the most impactful initiatives that have been implemented, learning practical lessons that can be applied to their own organizations.