hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Wednesday, February 5th
11:00 am–12:00 pm - Breakout Sessions
Patient Experience
Mastering OAS CAHPS: Crafting a Winning Program Strategy
Mastering OAS CAHPS: Crafting a Winning Program Strategy
Breakout Sessions- Tabatha Cooper | Senior Director, Care Experience Operations | HCA Healthcare
Early insight into the OAS CAHPS program has led to meaningful information that is helping improve the experience for patients while allowing care givers to not focus on the interpretation of the change. Actionable insights are gleaned at the unit or specialty level and are most effective when the feedback is received quickly. HCA Healthcare’s sampling strategy to maximize the ability to connect patient feedback to individual patient attributes as well as utilizing the text and email modes for the quickest response times possible, allows for maximum improvement opportunity. Looking into the future, this strategy can be used to anticipate and enhance the HCAHPS program that will impact CMS performance programs as well as providing valuable insights to continue the HCA Healthcare mission.
HX25 Main Conference
Tabatha Cooper
Senior Director, Care Experience Operations
HCA Healthcare
Tabatha Cooper
Senior Director, Care Experience Operations
HCA Healthcare
Tabatha joined HCA Healthcare in 2016, with a background in statistics and analytics. She has supported data and analytics work for Patient Experience, Trauma Research, Health Equity, and Safety. Tabatha earned her BS in Biology and MS in Animal Science with a concentration in statistics from The University of Tennessee in Knoxville, TN (Go Vols!). Prior to healthcare, she worked for the U.S. Department of Agriculture in Washington D.C. as a statistician supporting the national bovine genomics program. Her greatest strengths are all centered around a passion for connecting with people (Positivity, Responsibility, Empathy, Adaptability, Includer). Tabatha strives to bridge the gap between a technical environment of data, computer science, and analytics to those who provide care to the patients we serve. She is eager to continue learning and developing alongside leaders in the healthcare industry who she is fortunate enough to work with each and every day.