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hx AGENDA

Conference Agenda

This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.

Monday, February 3rd

09:00 am–11:00 am - Workshop
Workshop: A Pathway for Improved Patient Experience in Safety Net Hospitals
Pre-conference Workshops
Workshop: An HRO State-of-Mind: Process + People Blueprint for High-Reliability Healthcare
Pre-conference Workshops
Workshop: Consumer and Patient Experiences in the Academic Setting
Pre-conference Workshops
Workshop: Tales from the Field: The Journey to Compassionate Connected Care®
Best Practice Strategies to Implement and Sustain Communication, Compassion and Human Connection in Your Organization
Pre-conference Workshops
Workshop: The RFactor
Pre-conference Workshops
11:00 am–12:00 pm - Breaks & Meals
Lunch
Executive Leadership ConferenceHX25 Main ConferenceSafety Summit
12:15 pm–02:00 pm - Keynote Address
Opening General Session
Executive Leadership ConferenceHX25 Main ConferenceSafety Summit
  • Patrick T. Ryan
    Chairman & Chief Executive Officer
    Press Ganey
  • Katie Ledecky
    Most Decorated U.S. Female Olympian
02:30 pm–03:30 pm - Breakout Sessions
Patient Experience
Building Resilience: Strategic Structures for Safety Culture
Safety Summit
Employee Experience/Workforce
Crosswalking Workforce Engagement and Patient Experience Data to Successfully Develop a Business Case for Improving Team-Based Care in an Academic Medical Center
HX25 Main Conference
Patient Experience
Employee Engagement and Wellness: The Secret Sauce to Enhancing Patient Experience and Safety
HX25 Main Conference
Nursing Leadership
Empowering Nurse Leadership: Transforming Experience and Safety into a Dynamic Duo for Patient Care
HX25 Main Conference
Employee Experience/Workforce
Engaging Culture Partners as a Key Component of Your Organization’s Cultural Success
HX25 Main Conference
From Social Connection to Personalized Care: The Power of Social Capital in Healthcare
Executive Leadership Conference
Consumer Experience
Silence is Not Golden: Amplifying Patient Voices for Delivering Effortless Experiences
HX25 Main Conference
Patient Experience
Transforming a Healthcare System with Love and Structured Accountability
HX25 Main Conference
Consumer Experience
Transforming CX Measurement: The Journey Toward Journeys
HX25 Main Conference
Patient Experience
Workshops Springboard Action Planning and Patient Experience Improvement
HX25 Main Conference
04:00 pm–05:00 pm - Breakout Sessions
Patient Experience
Adapting Leader Rounding to Enhance Patient Connection and Improve Overall Outcomes
HX25 Main Conference
Employee Experience/Workforce
Beyond Engagement: Elevating the Importance of Employee Experience
HX25 Main Conference
Patient Experience
Deploying a Communication Model Proven to Improve the Human Connection for Patients, Physicians, APP’s, and Caregivers
HX25 Main Conference
Nursing Leadership
End the Waiting Game: Bridging Nursing & Technology
HX25 Main Conference
Member Experience
Leveraging the Health Plan/Provider Relationship to Improve Access to Care
HX25 Main Conference
Press Ganey AI Partnership Announcement
Executive Leadership Conference
  • Darren Dworkin
    President & Chief Operating Officer
    Press Ganey
Patient Experience
Recruiting and Engaging Virtual Advisors for More Robust Patient Feedback
HX25 Main Conference
Patient Experience
The I CARE Movement: Hardwiring Service Standards Across an Ambulatory Network
HX25 Main Conference
Safety & High Reliability
The Journey of Safety Event Management & Zero Harm – Moving from Perception to Reality
Safety Summit
Employee Experience/Workforce
Transforming Stakeholder Engagement through Comprehensive Survey Design
HX25 Main Conference
05:00 pm–06:30 pm - Breaks & Meals
Welcome Reception in the Causeway
Executive Leadership ConferenceHX25 Main ConferenceSafety Summit

Tuesday, February 4th

07:15 am–08:00 am - Breaks & Meals
Breakfast
Executive Leadership ConferenceHX25 Main ConferenceSafety Summit
08:15 am–09:45 am - Keynote Address
General Session – Executive Specialty Awards
Executive Leadership ConferenceHX25 Main ConferenceSafety Summit
  • Darren Dworkin
    President & Chief Operating Officer
    Press Ganey
  • Scott Galloway
    Entrepreneur & Professor of Marketing
    NYU’s Stern School of Business
10:15 am–11:15 am - Breakout Sessions
Employee Experience/Workforce
Engagement Ecosystem: Understanding and Activating to Drive Engagement, Retention, and Patient Experience
HX25 Main Conference
Consumer Experience
Enhancing the Patient Journey Through Collaborative Innovation
HX25 Main Conference
Patient Experience
Follow the Yellow Brick Road: Building Brains, Hearts, and Courage in Healthcare Connections
HX25 Main Conference
Employee Experience/Workforce
How a Large, Academic Health System Used the Employee Voice to Connect Organizational Priorities
HX25 Main Conference
Patient Experience
Improving Doctor Communication Through TEMP IDR
HX25 Main Conference
Leading with Vision: CEO Perspectives on Human-Centered Innovation
Executive Leadership Conference
Member Experience
Orchestrating Member Experiences: From Data to Insights to Action
HX25 Main Conference
Safety & High Reliability
SPEAK Up for Safety: How HRP Revitalized How We Perceive Harm at Shriner’s Children’s
Safety Summit
Patient Experience
The Big M.A.C. Approach: An Innovative Model to Advance Patient Experience Strategy
HX25 Main Conference
Patient Experience
Utilizing Simple Tools to Elevate the Human Experience While Focusing on Performance and Engagement
HX25 Main Conference
11:45 am–12:45 pm - Breakout Sessions
Consumer Experience
Aligning Reputation with Reality: Duly Health and Care’s Success in Reputation Management
HX25 Main Conference
Employee Experience/Workforce
Creating a System-Wide Engagement Experience Across the Employment Lifecycle
HX25 Main Conference
Consumer Experience
Driving Member Engagement via Quality Customer Service
HX25 Main Conference
Patient Experience
Empowering Customer Voices: Transforming Healthcare Through the Patient Family Advisory Council
HX25 Main Conference
Safety & High Reliability
High Reliability Organizing – From Principle to Practice to Sustainment
Safety Summit
Member Experience
Integrating Newly Built Clinics and Existing Practice Acquisitions Into a Culture of Human Experience
HX25 Main Conference
Patient Experience
Mastering the 10 Critical Elements to Success: Building on a Strong Foundation for Sustainable Improvement
HX25 Main Conference
Nurturing Innovation: The Role of Engaging Leadership
Executive Leadership Conference
Patient Experience
Patient Experience in Saudi Arabia: A Journey of Transformation
HX25 Main Conference
Patient Experience
The Lifepoint PX Playbook
HX25 Main Conference
12:45 pm–01:45 pm - Breaks & Meals
Lunch
Executive Leadership ConferenceHX25 Main ConferenceSafety Summit
01:45 pm–03:00 pm - Keynote Address
General Session – Executive Specialty Awards
Executive Leadership ConferenceHX25 Main ConferenceSafety Summit
03:30 pm–04:30 pm - Breakout Sessions
Patient Experience
A Team Approach to Delivering High-Impact Projects
HX25 Main Conference
Building Brand Loyalty: The Intersection of Technology and Human Touch
Executive Leadership Conference
Patient Experience
Epic x Press Ganey: Unlocking Personalized Healthcare Experiences
HX25 Main Conference
Harnessing Innovative Solutions for Comprehensive Strategy Development
HX25 Main Conference
Patient Experience
How a Healthcare System Moved From “Checking the Box” Compliance to Meaningful Real-Time Coaching to Drive Patient Experience Results
HX25 Main Conference
Consumer Experience
How Patient Reviews and Star Ratings Elevate Engagement – A Provider Love Story
HX25 Main Conference
Member Experience
Maintaining Positive Member Experiences and High Performance in the Shifting Healthcare Landscape
HX25 Main Conference
Safety & High Reliability
Prioritizing Safety: A Strategic Roadmap to Reducing the Occurrence of Safety Events
Safety Summit
Nursing Leadership
Proactive Leader Strategy to Improve Human Experience
HX25 Main Conference
Patient Experience
The Experience Performance Score (EPS)
HX25 Main Conference

Wednesday, February 5th

08:00 am–08:30 am - Breaks & Meals
Grab & Go Breakfast
HX25 Main ConferenceSafety Summit
08:30 am–09:30 am - Breakout Sessions
2025 Product Roadmap: Innovation and Insights for the Future of HX
HX25 Main Conference
Safety & High Reliability
Building a Culture of High Reliability at a Safety Net Community Hospital
Safety Summit
Nursing Leadership
Clinician Patient Relationship Council – Engaging Physician Leadership in Program Development
HX25 Main Conference
  • Christopher Fonseca
    Program Director, Clinician Patient Relationships
    UCLA Health
  • Evelyn Curls, MD, MBA, MD, MBA
    Vice Chair of Ambulatory Medicine, Clinical Chief of GIM/HSR
    UCLA Health
Consumer Experience
Engaging Patients as Consumers: Using Commercial Best Practices & Advanced Technologies
HX25 Main Conference
Patient Experience
Enhancing Patient Experience and Operational Efficiency Through Strategic Alignment and Innovative Training in Ambulatory Care
HX25 Main Conference
Employee Experience/Workforce
Igniting Hope: Returning to Our Core to Transform Experience
HX25 Main Conference
Patient Experience
Norton Way: Aligning Experience Partner Strategies
HX25 Main Conference
Pecha Kucha Panel: “If only I had known… Lessons I have learned as a healthcare leader…”
HX25 Main Conference
Patient Experience
Unlocking New Insights with Dynamic Surveying 2.0
HX25 Main Conference
09:45 am–10:45 am - Breakout Sessions
Patient Experience
Amplifying Patients and Families’ Voices Around Perceived Discrimination
HX25 Main Conference
Safety & High Reliability
Daily Huddles Applied – Driving Improvement in Ambulatory and Clinical Outcomes
Safety Summit
Patient Experience
Elements of a Patient Experience Program
HX25 Main Conference
Patient Experience
How Press Ganey’s Age Segmentation Report Inspired the Purest Form of Patient Engagement
HX25 Main Conference
Patient Experience
Language Access and the Human Experience
HX25 Main Conference
Patient Experience
Leadership in Healthcare: Navigating Change and Inspiring Excellence
HX25 Main Conference
Consumer Experience
Leveraging Your Online Reputation to Drive Marketing Initiatives
HX25 Main Conference
Employee Experience/Workforce
Slaying the Disengagement Dragon
HX25 Main Conference
Patient Experience
The Journey to Sustained Top Decile Success
HX25 Main Conference
11:00 am–12:00 pm - Breakout Sessions
Patient Experience
A Health Network’s Journey From Top Quartile Patient Experience to World-Class Patient Experience
HX25 Main Conference
Safety & High Reliability
Elevating Excellence: Transforming Patient Safety, Quality, and High Reliability Through Provider Engagement and Leadership
Safety Summit
Enhancing Patient Experience: A Two-Year Journey of Transformation at Bon Secours Mercy Health: “Building Structure”
HX25 Main Conference
Nursing Leadership
Evolving Care Models: Shaping the Future of Nursing Practice
HX25 Main Conference
Patient Experience
Growing & Sustaining Patient Family Engagement at a Safety-Net, Multi-Campus, Academic Medical Center
HX25 Main Conference
Innovation in the Patient Experience: A Conversation with Chrissy Daniels
HX25 Main Conference
Patient Experience
Mastering OAS CAHPS: Crafting a Winning Program Strategy
HX25 Main Conference
Resilience in the Healthcare Workforce Crisis: Strategies for Well-being and Retention
HX25 Main Conference
Patient Experience
We Funded Kindness
HX25 Main Conference