hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Wednesday, February 5th
09:45 am–10:45 am - Breakout Sessions
Patient Experience
Language Access and the Human Experience
Language Access and the Human Experience
Breakout Sessions- Ryan Baca, MBA, CPXP | Care Experience Executive Director | Presbyterian Healthcare Services
- Beatriz Juarez Rivera, CHI | Language Access Supervisor | Presbyterian Healthcare Services
Presbyterian Healthcare Services is enhancing health equity and the human experience through access to language services. Their initiative addresses the challenges healthcare organizations face in effectively serving Limited English Proficient (LEP) patients. This session will showcase Presbyterian’s innovative strategies that led to significant improvements in interpreter utilization and experience, particularly for Spanish-speaking patients. Discover how their comprehensive, high-reliability approach addressed critical gaps in interpreter access, technology and clinician training.
HX25 Main Conference
Ryan Baca, MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services
Beatriz Juarez Rivera, CHI
Language Access Supervisor
Presbyterian Healthcare Services
Ryan Baca, MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services
Ryan Baca is the Executive Director of Care Experience at Presbyterian Healthcare Services, where she leads the organization’s patient experience strategic efforts and the development of language access for hospitals and clinics across New Mexico. Ryan’s advocacy focuses on amplifying the voice of the customer and transforming patient experience. With a deep commitment to addressing healthcare disparities, Ryan has driven significant progress in improving care experiences for limited English proficient patients. Her innovative strategies and dedication make her a key figure in advancing equitable healthcare delivery.
Beatriz Juarez Rivera, CHI
Language Access Supervisor
Presbyterian Healthcare Services