hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Wednesday, February 5th
09:45 am–10:45 am - Breakout Sessions
Patient Experience
Amplifying Patients and Families’ Voices Around Perceived Discrimination
Amplifying Patients and Families’ Voices Around Perceived Discrimination
Breakout Sessions- Megan Nghe, MSN, RN | Director of Patient Experience and Feedback | Children’s Hospital of Philadelphia, Philadelphia, PA
- Jennifer Danzig, MD | Associate Medical Director, Office of Feedback | Children's Hospital of Philadelphia
- Beth Skala, MSW, LCSW | Office of Feedback Supervisor | Children’s Hospital of Philadelphia
Join us for an engaging discussion on the innovative process developed by the CHOP Office of Feedback to analyze and respond to patient and family feedback around perceived discrimination, in line with Section 1557 of the Affordable Care Act. This session will showcase our multidisciplinary taskforce approach, utilizing Rapid Cycle Improvement Strategies to enhance patient experiences and drive systemic change. This session aims to inspire healthcare professionals to adopt similar frameworks, ensuring all patients and families feel welcomed, cared for and valued. Join us as we share strategies to transform patient encounters and promote equity in care.
HX25 Main Conference
Megan Nghe, MSN, RN
Director of Patient Experience and Feedback
Children’s Hospital of Philadelphia, Philadelphia, PA
Jennifer Danzig, MD
Associate Medical Director, Office of Feedback
Children's Hospital of Philadelphia
Beth Skala, MSW, LCSW
Office of Feedback Supervisor
Children’s Hospital of Philadelphia
Megan Nghe, MSN, RN
Director of Patient Experience and Feedback
Children’s Hospital of Philadelphia, Philadelphia, PA
Jennifer Danzig, MD
Associate Medical Director, Office of Feedback
Children's Hospital of Philadelphia
Dr. Jennifer Danzig is an Attending Physician in the Section of Hospital Medicine at The Children’s Hospital of Philadelphia, where she also serves as the Associate Medical Director in the Office of Feedback. Within that role, she serves as the physician liaison for the grievance review process, partners to lead the strategy and operations of the Office of Feedback, and provides clinical support to increase the family voice in hospital initiatives.Dr. Danzig graduated from the University of Michigan Medical School. She completed her residency training in Pediatrics and fellowship training in Pediatric Endocrinology at The Children’s Hospital of Philadelphia. She is a Clinical Associate Professor of Pediatrics at the Perelman School of Medicine at the University of Pennsylvania. Dr. Danzig is board certified in General Pediatrics, Pediatric Endocrinology and Pediatric Hospital Medicine. Her clinical practice focuses on the inpatient care of medically complex patients.
Beth Skala, MSW, LCSW
Office of Feedback Supervisor
Children’s Hospital of Philadelphia
Beth Skala is the Supervisor of CHOP’s Family Relations-Office of Feedback team. Beth received her Master’s in Social Work from New York University and completed a post-graduate certificate in Bowen Family Systems Theory. In her role at CHOP, Beth supports the amplification of the patient and family voice. Through supportive conversations and the review of the reported experiences, Beth and her team collect valuable data and track trends and themes to support improvements to the patient experience across the enterprise. In addition to her work at CHOP, Beth supports parents of children living with an oncology diagnosis as a consultant for the Cancer Support Community, as well as provides LCSW supervision to fellow social workers. Outside of work, Beth enjoys family game nights with her husband and 3 sons.