hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Tuesday, February 4th
10:15 am–11:15 am - Breakout Sessions
Safety & High Reliability
SPEAK Up for Safety: How HRP Revitalized How We Perceive Harm at Shriner’s Children’s
SPEAK Up for Safety: How HRP Revitalized How We Perceive Harm at Shriner’s Children’s
Breakout Sessions- Kathleen Nightlinger, OTD, OTR/L | Director of Healthcare Quality and Safety | Shriners Children's
- Courtney Millsap | Patient Experience & Safety Data Analyst | Shriners Children's
In 2022, Shriners Children’s implemented a new safety event reporting platform – Press Ganey’s High Reliability Platform (HRP) – and with it brought many teaching opportunities for our organization to strive in becoming a High Reliability Organization (HRO). For the first time we have more than one module to capture and analyze safety data, including a module specific to Service Feedback. We have also introduced to our organization the concept of emotional harm, and the connection between emotional harm and patient safety. While we have started this important work, we still have a long road ahead. Join us while we discuss our journey with HRP, emotional harm, and, ultimately, our journey to being an HRO.
Safety Summit
Kathleen Nightlinger, OTD, OTR/L
Director of Healthcare Quality and Safety
Shriners Children's
Courtney Millsap
Patient Experience & Safety Data Analyst
Shriners Children's
Kathleen Nightlinger, OTD, OTR/L
Director of Healthcare Quality and Safety
Shriners Children's
Kathleen has been with Shriners Children’s for the past 9 years. She has 20+ years of clinical experience as a Pediatric Occupational Therapist and has worked with patients and families in the NICU, early intervention and outpatient rehabilitation. Currently, Kathleen is the Director of Healthcare Quality and Safety at Shriners Children’s, working on both the patient safety side using the High Reliability Platform and also the human experience side with our patient, employee and provider surveys. Kathleen loves the Shriners mission, vision and values and how it aligns with our daily patient experience.
Courtney Millsap
Patient Experience & Safety Data Analyst
Shriners Children's
Courtney has worked in a wide range of hospitals and departments in her healthcare career including: Environmental Services, Patient Access, Health Information Management, and Performance Improvement. Most recently, Courtney was promoted to the Patient Experience and Safety Data Analyst at Shriners Children’s. In her current role, Courtney manages the Press Ganey HRP platform and patient experience data for the Shriners Children’s system, including assisting with developing system-wide strategies to improve patient safety and experience. Her educational background includes a BS in Health Information Management from Western Governor’s University and a BS in Biology from Eastern Oregon University.