Empowering Nurse Leadership: Transforming Experience and Safety into a Dynamic Duo for Patient Care

Breakout Sessions

• Jacalyn Liebowitz, RNP, DNP, MBA | SVP, System Chief Nurse Officer | Adventist Health
• Patty Atkins, MS, RN, FACHE, CPPS | Quality & Patient Safety Executive | Adventist Health
• Cyndy Gordon | Patient Care Executive | Adventist Health

Nurse leader rounding is recognized as a best practice in enhancing patient care, but achieving consistency and accountability can be challenging. In this session, discover how Adventist Health transformed their approach to nurse leader rounding through a strategic and innovative program spearheaded by their system Chief Nursing Officer and Patient Care Executives (PCEs). Since implementing the program, Adventist Health’s 28-hospital system has achieved statistically significant improvements in key HCAHPS metrics, including “Recommend the Hospital,” Nurse Communication, and Physician Communication. Our session will delve into the successful strategies that led to these impressive outcomes, including the collaborative approach of the CNO and PCEs, and the creation of a well-defined and accountable rounding program. Attendees will gain practical insights into engaging nurse leaders, developing a robust strategy, and fostering accountability to drive meaningful impacts on patient experience and safety. A crucial element of our success was shifting the team’s perspective from viewing surveys solely as measures of satisfaction to recognizing them as critical tools for improving patient safety. This mindset shift was instrumental in driving the program’s success and achieving measurable improvements in patient care.