hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Monday, February 3rd
02:30 pm–03:30 pm - Breakout Sessions
Patient Experience
Workshops Springboard Action Planning and Patient Experience Improvement
Workshops Springboard Action Planning and Patient Experience Improvement
Breakout Sessions- Katie Robbins, MBA | Director of Patient Experience | Cleveland Clinic
- Elizabeth Steuber, RN, MSN, PCCN | Nurse Manager, Cleveland Clinic |
- Dawn Semple, MBA, BSN, RN | Director Patient Experience | Cleveland Clinic
Cleveland Clinic’s vision is to be the best place for care anywhere and the best place to work in healthcare. To support this vision, we’ve developed a health system workshop framework that promotes a culture of continuous improvement in patient experience. Our approach focuses on better understanding the voice of the patient. By actively listening to our patients, incorporating their feedback into our processes and analyzing key drivers, we can ensure that our efforts to improve patient experience are targeted and effective.
HX25 Main Conference
Katie Robbins, MBA
Director of Patient Experience
Cleveland Clinic
Elizabeth Steuber, RN, MSN, PCCN
Nurse Manager, Cleveland Clinic
Dawn Semple, MBA, BSN, RN
Director Patient Experience
Cleveland Clinic
Katie Robbins, MBA
Director of Patient Experience
Cleveland Clinic
Elizabeth Steuber, RN, MSN, PCCN
Nurse Manager, Cleveland Clinic
Elizabeth Steuber is the Nurse Manager on 3 Tower, a 26-bed acute care oncology unit at the Cleveland Clinic Florida Weston hospital. She graduated from Bloomsburg University with a Bachelor of Science in Nursing in 2005 and obtained her Master of Science in Nursing Administration and Financial Leadership from Florida Atlantic University in 2013. Elizabeth has worked as a bedside nurse in both oncology and critical care services for her entire career. She was promoted to Nurse Manager in Critical care and stepdown where she led her division for over 7 years. Most recently she has served as the Nurse Manager in Oncology for the last 6 years. She has been able to show in all areas a commitment to superior customer experience and excellent clinical outcomes. Her expertise has assisted her in chairing quality councils, obtaining Magnet designation for Cleveland Clinic Florida in Weston and allowed her to present posters regarding workplace violence and transformational leadership. Elizabeth’s commitment to authentic leadership and accountability has guided her practice throughout her career. She looks forward to continuing to positively impact future generations of nurses and the lives of those they care for.
Dawn Semple, MBA, BSN, RN
Director Patient Experience
Cleveland Clinic
Dawn Semple is the Director of Patient Experience for the Florida Region. She graduated from Kent State University with a Bachelor of Science in Nursing in 1993 and a Master of Business Administration degree in 2003. Dawn worked as a level I trauma ICU nurse for over 10 years in positions ranging from bedside nurse to director of nursing. In 2013 her professional path lead her to the Cleveland Clinic in Weston, where she played an integral role in establishing the Office of Patient Experience in Florida. Dawn’s core values are empathy, respect, and teamwork. She enjoys facilitating courses that provide healthcare professionals tools that foster a culture of empathy.