hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Tuesday, February 4th
03:30 pm–04:30 pm - Breakout Sessions
Consumer Experience
How Patient Reviews and Star Ratings Elevate Engagement – A Provider Love Story
How Patient Reviews and Star Ratings Elevate Engagement – A Provider Love Story
Breakout Sessions- Kevin Hill, MBA, BSM, CPXP | System Director | ECU Health
- Christina Bowen, MD, ABOIM | Chief Well-being Officer | ECU Health
It is exciting when an innovation is identified that delivers results in several important healthcare strategic imperatives all at the same time! Improving healthcare loyalty, trust and brand is top of mind for every healthcare CEO and service line leader, as is the engagement and well-being of physicians. At ECU Health we use the power of the patient voice from patient surveys to extend gratitude directly from patients, elevate provider online reputation and contribute to their feelings of alignment, engagement, purpose and value.
HX25 Main Conference
Kevin Hill, MBA, BSM, CPXP
System Director
ECU Health
Christina Bowen, MD, ABOIM
Chief Well-being Officer
ECU Health
Kevin Hill, MBA, BSM, CPXP
System Director
ECU Health
Kevin Hill, MBA, BSM, CPXP has been in health care for 25 years. After the Marine Corps and graduating from NC State and East Carolina University, he began his leadership career in Human Resources. His primary focus in Human Resources started in recruiting then managing both commercial then hospital/healthcare offices. He then moved into managing ECU Health’s first ever Patient Experience office. With the addition of ECU Health’s first Chief Experience Officer, Kevin’s roll morphed into leading several programs and departments; Human Experience Analytics, Tell Us Now (compliments, complaints, and grievances), Workplace Aggression Triage and Concierge Services. His greatest efforts are in the understanding of how the Healthcare System, Team, Providers, Patients and Communities play a role in the health and wellbeing of eastern North Carolina.
Christina Bowen, MD, ABOIM
Chief Well-being Officer
ECU Health
Dr. Christina Bowen MD, ABOIM is board certified in family medicine, integrative medicine, hospice and palliative care and lifestyle medicine. She is the medical director of The Center for Healthy Living at The Outer Banks hospital where the focus is on integrative and lifestyle medicine for team members and the Outer Banks community. She serves as the Chief Well-being Officer for ECU Health. Her passion was fueled by the pandemic to extend her healing practices for patients to the ECU Health team, her colleagues and the health system.