hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Tuesday, February 4th
10:15 am–11:15 am - Breakout Sessions
Patient Experience
The Big M.A.C. Approach: An Innovative Model to Advance Patient Experience Strategy
The Big M.A.C. Approach: An Innovative Model to Advance Patient Experience Strategy
Breakout Sessions- Lanie L. Dixon, MBA, FACHE, CPXP | Executive Director, Patient Experience | Atlantic Health
- Cassie Voltzke, OTR/L, CPXP | Patient Experience Transformation Partner | Essentia Health, Duluth, MN
Sometimes we fall into the same pattern when thinking about strategy for patient experience, focusing on the data, metrics, targets, or outcomes. But no strategy would be complete without a sound foundational structure. Over the last five years, Essentia Health has found an innovative, structured approach to forming organizational strategy by consciously layering continuous improvement goals with culture-building tactics and thoughtful performance metrics. Discover in this session that a great patient experience strategy is built just like a great burger with the right foundational first steps through the elements of Methodology, Achievement, and Culture topped with the things that make each organization unique.
HX25 Main Conference
Lanie L. Dixon, MBA, FACHE, CPXP
Executive Director, Patient Experience
Atlantic Health
Cassie Voltzke, OTR/L, CPXP
Patient Experience Transformation Partner
Essentia Health, Duluth, MN
Lanie L. Dixon, MBA, FACHE, CPXP
Executive Director, Patient Experience
Atlantic Health
Cassie Voltzke, OTR/L, CPXP
Patient Experience Transformation Partner
Essentia Health, Duluth, MN
Wednesday, February 5th
08:30 am–09:30 am - Breakout Sessions
Pecha Kucha Panel: “If only I had known… Lessons I have learned as a healthcare leader…”
Pecha Kucha Panel: “If only I had known… Lessons I have learned as a healthcare leader…”
Breakout Sessions- Richard Corder | Senior Principal, Consulting & Professional Services | Press Ganey
- Deirdre Mylod, PhD | Senior Vice President, Research & Analytics and Executive Director, Institute for Innovation | Press Ganey
- Dusty Deringer | SVP Patient Experience | Compass One Healthcare
- Lanie L. Dixon, MBA, FACHE, CPXP | Executive Director, Patient Experience | Atlantic Health
- Bryanna Gallaway, MPA-HSA, CPXP | System Senior Director, Experience of Care | Sutter Health
- Tom Mullgaard | Executive Director of Organizational Effectiveness | City of Hope
- Julie Kennedy Oehlert, DNP, RN | Chief Experience Officer | ECU Health
Pecha Kucha is a Japanese term that translates to “chit-chat.” Get ready for a rapid-fire session of insights and inspiration! Join us for a high-energy Pecha Kucha panel as our panelists share their hard-won wisdom on leading exceptional patient experiences. With 20 hand-selected slides and just 20 seconds per slide, each panelist will deliver a fast-paced exploration of what works, what doesn’t, and what’s next in the world of healthcare leadership – all in the style of seamless and visual story-telling. Don’t miss this opportunity to learn from the best and gain actionable takeaways to elevate your own strategy, while also having a little bit of fun in the process!
This session is not eligible for continuing education credit.
HX25 Main Conference
Richard Corder
Senior Principal, Consulting & Professional Services
Press Ganey
Deirdre Mylod, PhD
Senior Vice President, Research & Analytics and Executive Director, Institute for Innovation
Press Ganey- Dusty Deringer
SVP Patient Experience
Compass One Healthcare - Lanie L. Dixon, MBA, FACHE, CPXP
Executive Director, Patient Experience
Atlantic Health 
Bryanna Gallaway, MPA-HSA, CPXP
System Senior Director, Experience of Care
Sutter Health- Tom Mullgaard
Executive Director of Organizational Effectiveness
City of Hope 
Julie Kennedy Oehlert, DNP, RN
Chief Experience Officer
ECU Health
Richard Corder
Senior Principal, Consulting & Professional Services
Press Ganey
Deirdre Mylod, PhD
Senior Vice President, Research & Analytics and Executive Director, Institute for Innovation
Press Ganey
Deirdre is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process, and outcomes. Through the Institute for Innovation, Deirdre partners with leading healthcare providers to study and implement transformative concepts for improving the patient experience.
Deirdre is the architect of Press Ganey’s Suffering Framework, which reframes the patient experience as a means to understand unmet patient needs and reduce patient suffering.
Dusty Deringer
SVP Patient Experience
Compass One Healthcare
Lanie L. Dixon, MBA, FACHE, CPXP
Executive Director, Patient Experience
Atlantic Health
Bryanna Gallaway, MPA-HSA, CPXP
System Senior Director, Experience of Care
Sutter Health
Tom Mullgaard
Executive Director of Organizational Effectiveness
City of Hope
Julie Kennedy Oehlert, DNP, RN
Chief Experience Officer
ECU Health
For more than 20 years Dr. Julie Oehlert has been an advocate for people and culture in the workforce. Today, she serves as ECU Health’s Chief Experience Officer, where she is responsible for creating healthy, healing and sustainable experiences for team members, patients and surrounding communities.
Working as a champion of and spokesperson for the human experience, Julie leads by instilling confidence and compassion in providers, working from the inside out to ultimately shape and improve the patient experience in a health care setting.
Julie’s passion for health care began early in her career, as she earned a BSN in Nursing from Carroll University, and later acquired a Doctorate in Nursing Practice Health Innovation and Leadership from The University of Minnesota in 2014. Prior to her work at ECU Health, Julie served as the chief administrative officer & associate chief experience officer at the University of California, San Diego, as well as the vice president of Patient Experience at The University of Arizona Health Network.