hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Wednesday, February 5th
08:30 am–09:30 am - Breakout Sessions
Patient Experience
Norton Way: Aligning Experience Partner Strategies
Norton Way: Aligning Experience Partner Strategies
Breakout Sessions- Lauren McCall | Patient Experience Director | Norton Healthcare
- Jason Coffey | Dir, Employee Experience | Norton Healthcare
- Jazzma Moore | Dir, Equality, Inclusion & Belonging | Norton Healthcare
- Kaycee Nickell, DNP, RN | Sys Dir Nursing Development & Retention | Norton Healthcare
- Kelly Johnson | Sys VP Risk Mgmt, Care Coordination, & Patient Safety | Norton Healthcare
During this session, Norton Healthcare, a health care system based in Louisville, KY employing over 23,000 individuals, explains how experts in Patient Experience, Employee Experience, Center for Professional Growth and Development, Equity/Inclusion/Belonging, and Risk Management / Patient Safety created a culture steering committee to align the human experience. Branded “Norton Way,” key 2024-2025 projects developed include: Norton Way brand, Norton Way communication alignment, Norton Way employee and leader onboarding and development redesign, Norton Way peer influencer program and Norton Way rounding. In this session, the Norton Way employee and leader onboarding and development redesign project will be covered in greater detail.
HX25 Main Conference
Lauren McCall
Patient Experience Director
Norton Healthcare
Jason Coffey
Dir, Employee Experience
Norton Healthcare
Jazzma Moore
Dir, Equality, Inclusion & Belonging
Norton Healthcare
Kaycee Nickell, DNP, RN
Sys Dir Nursing Development & Retention
Norton Healthcare
Kelly Johnson
Sys VP Risk Mgmt, Care Coordination, & Patient Safety
Norton Healthcare
Lauren McCall
Patient Experience Director
Norton Healthcare
Jason Coffey
Dir, Employee Experience
Norton Healthcare
Jazzma Moore
Dir, Equality, Inclusion & Belonging
Norton Healthcare
Kaycee Nickell, DNP, RN
Sys Dir Nursing Development & Retention
Norton Healthcare
Kelly Johnson
Sys VP Risk Mgmt, Care Coordination, & Patient Safety
Norton Healthcare
Kelly Johnson is a registered nurse with a Doctor of Nursing Practice degree from Bellarmine University. She holds a certification as a professional in patient safety. Dr. Johnson has served in leadership roles at Norton Healthcare for more than 20 years and is currently the System Vice President of Risk Management and the organization Patient Safety Officer. Her responsibilities include clinical risk management and patient safety for the health system which includes hospitals and physician practices in Kentucky and Indiana. She is responsible for the organization patient safety strategic plan which includes safety data collection, trending, analysis and dissemination. This also includes system-wide management of adverse events through investigation, analysis and actions to prevent recurrence. Dr. Johnson is known for her leadership of continuous improvement to drive high-quality, safe and equitable patient care.