hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Monday, February 3rd
02:30 pm–03:30 pm - Breakout Sessions
Patient Experience
Employee Engagement and Wellness: The Secret Sauce to Enhancing Patient Experience and Safety
Employee Engagement and Wellness: The Secret Sauce to Enhancing Patient Experience and Safety
Breakout Sessions- Linh Dang | Chief Experience Officer | Cook County Health
- Erik Mikaitis | Chief Executive Officer | Cook County Health
- Raji Thomas, DNP, MBA, CPHQ, CPPS | Chief Quality Officer (Interim) | Cook County Health
- James Driscoll, PhD | Director of Patient Experience / Employee Engagement | Cook County Health
Since the founding of the original Cook County Hospital in 1834, Cook County Health has been committed to serving the health care needs of the residents of Cook County. Cook County Health remains at the forefront of new therapies and innovations in health care and has been recognized by U.S. News and World Report as a leading hospital for heart failure care for a second year in a row while never neglecting those in need. Attendees to CCH’s presentation will learn how fostering a culture of engagement through a multi-pronged approach leads to higher quality care, better communication, and increased patient trust, ultimately reflected in elevated patient satisfaction scores.
HX25 Main Conference
Linh Dang
Chief Experience Officer
Cook County Health
Erik Mikaitis
Chief Executive Officer
Cook County Health
Raji Thomas, DNP, MBA, CPHQ, CPPS
Chief Quality Officer (Interim)
Cook County Health
James Driscoll, PhD
Director of Patient Experience / Employee Engagement
Cook County Health
Linh Dang
Chief Experience Officer
Cook County Health
With over 20 years of health care leadership experience, Linh Dang currently serves as Cook County Health’s Chief Experience Officer – creating new initiatives to enhance both the patient and employee experience at the health system to ensure quality care and creating a healing, supportive environment for all. She oversees Patient Experience, Employee Engagement, Patient Relations, Auxiliary, Volunteer Services, and Chaplaincy. She is a contributing author to the published books: “Core Curriculum for Arts in Health Professionals”, “Healing Walls at NYC Health + Hospitals/Harlem”, and “The Covid-19 Response in New York City”. Ms. Dang combines her love for art and humanity by offering meaningful art programs to combat compassion fatigue, anxiety, and burnout at the healthcare facilities. She believes art can heal the soul where medicine cannot. Her goal is to spread joy in work at every healthcare system using the arts. And to ensure everyone feels worthy to be seen, heard, and acknowledged.
Erik Mikaitis
Chief Executive Officer
Cook County Health
Raji Thomas, DNP, MBA, CPHQ, CPPS
Chief Quality Officer (Interim)
Cook County Health
Raji Thomas serves as the Chief Quality Officer (interim) for the Cook County Health system. Ms. Thomas joined CCH in July 2022 as the System Director of Patient Safety. She has extensive experience leading multidisciplinary teams in implementing key patient safety and regulatory compliance initiatives and leveraging data to drive quality improvement. Prior to joining CCH, Ms. Thomas served as Director of Quality and Patient Safety at The Joint Commission and as the Director of Patient Safety and Performance Improvement at Rush University Medical Center. She has also held leadership roles with Advocate Health and Barnes Jewish Hospital in St. Louis, MO. Ms. Thomas earned her Doctor of Nursing Practice Degree (DNP) at Loyola University-Chicago, and her Master of Business Administration (MBA) from Lewis University.
James Driscoll, PhD
Director of Patient Experience / Employee Engagement
Cook County Health