hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Wednesday, February 5th
09:45 am–10:45 am - Breakout Sessions
Patient Experience
How Press Ganey’s Age Segmentation Report Inspired the Purest Form of Patient Engagement
How Press Ganey’s Age Segmentation Report Inspired the Purest Form of Patient Engagement
Breakout Sessions- Mel Carrillo, MBA, BSN, RN, CPXP | Manager - Patient Experience | The Queen's Health Systems
Learn effective strategies on how the Patient Experience team took a novel approach towards improving the patient experience for underserved and vulnerable patient populations identified by Press Ganey’s age segmentation reports resulting in top quartile HCAHPS results. Attendees will learn how to leverage the hospital’s geriatric providers, inpatient nursing, volunteer services, patient experience and senior leadership team to create a volunteer program with strategies and activities that help with patients’ memory, mobility, social, physical and cognitive well-being.
HX25 Main Conference
Mel Carrillo, MBA, BSN, RN, CPXP
Manager - Patient Experience
The Queen's Health Systems
Mel Carrillo, MBA, BSN, RN, CPXP
Manager - Patient Experience
The Queen's Health Systems
Mel Carrillo, MBA, BSN, RN, CPXP, Manager – Patient Experience: Carrillo has over 25 years of experience as a Registered Nurse and nurse leader with a clinical background in leading system programs and management of inpatient, procedural and outpatient clinics. He is a Certified Patient Experience Professional with over 10 years of experience leading Patient Experience for various health systems. He has a Master of Business Administration from the University of Phoenix and Bachelor of Nursing from Rutger’s University.