hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Tuesday, February 4th
11:45 am–12:45 pm - Breakout Sessions
Member Experience
Integrating Newly Built Clinics and Existing Practice Acquisitions Into a Culture of Human Experience
Integrating Newly Built Clinics and Existing Practice Acquisitions Into a Culture of Human Experience
Breakout Sessions- Amber Stanley | Experience Manager | UNC Health, Morrisville, NC
- Melissa Kochuk | Director of Experience and Operations | University of North Carolina at Chapel Hill
Despite significant, constant growth, UNC Physicians Network (UNCPN) patient experience scores have maintained and even improved year-over-year, with current performance in the top quartile of the Press Ganey National Database for Medical Practices. This session will cover how UNCPN approaches new clinic and group onboarding to embed human experience principles, key UNC Health System values and culture while maintaining local spirit.
HX25 Main Conference
Amber Stanley
Experience Manager
UNC Health, Morrisville, NC
Melissa Kochuk
Director of Experience and Operations
University of North Carolina at Chapel Hill
Amber Stanley
Experience Manager
UNC Health, Morrisville, NC
Healthcare leader with over 15 years of experience leading human experience in hospital and medical practice care environments.
Melissa Kochuk
Director of Experience and Operations
University of North Carolina at Chapel Hill
As Director for Experience & Operations at UNC Physicians Network, Melissa oversees patient and teammate experience as well as project management to support operational and clinical long-term and special projects.