Miranda Merriman, MHI, CPXP

System Director, Ambulatory Patient Experience | Patient Relations
Inova Health, Fairfax, VAbar

Miranda’s healthcare journey began with personal experiences that underscored the importance of communication and perception in patient care, igniting a passion that has fueled her 15+ years in patient experience. Since 2010, when she officially entered the field, Miranda has focused on integrating operations, quality, and safety to enhance patient care. Her career includes three System Director roles: one in a 5-hospital system in rural South Dakota, another in a 3-hospital, 90+ clinic system in the Baltimore/Washington DC area, and now in Northern Virginia, overseeing over 300 ambulatory sites. Miranda’s experience in military medicine while in Germany and at Walter Reed has further deepened her understanding of patient care across the continuum. Her dedication earned her the Army Civilian Service Commendation Medal in 2019 and the Certified Patient Experience Professional (CPXP) designation in 2021. Miranda values her family, especially her daughter, born on Christmas Eve, whom she considers her greatest gift. Whether enjoying coffee, cheering for Oklahoma football, or savoring life’s simple pleasures, Miranda remains committed to serving her family, community, & her role as the System Director of Ambulatory Patient Experience & Patient Relations at Inova.

Julie Edmond

Patient Experience Performance Advisor
Inova Health