Richard Corder

Senior Principal, Consulting & Professional Services
Press Ganey

Deirdre Mylod, PhD

Senior Vice President, Research & Analytics and Executive Director, Institute for Innovation
Press Ganey

Deirdre is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process, and outcomes. Through the Institute for Innovation, Deirdre partners with leading healthcare providers to study and implement transformative concepts for improving the patient experience.

Deirdre is the architect of Press Ganey’s Suffering Framework, which reframes the patient experience as a means to understand unmet patient needs and reduce patient suffering.

Dusty Deringer

SVP Patient Experience
Compass One Healthcare

Lanie L. Dixon, MBA, FACHE, CPXP

Executive Director, Patient Experience
Atlantic Health

Bryanna Gallaway, MPA-HSA, CPXP

System Senior Director, Experience of Care
Sutter Health

Tom Mullgaard

Executive Director of Organizational Effectiveness
City of Hope

Julie Kennedy Oehlert, DNP, RN

Chief Experience Officer
ECU Health

For more than 20 years Dr. Julie Oehlert has been an advocate for people and culture in the workforce. Today, she serves as ECU Health’s Chief Experience Officer, where she is responsible for creating healthy, healing and sustainable experiences for team members, patients and surrounding communities.

Working as a champion of and spokesperson for the human experience, Julie leads by instilling confidence and compassion in providers, working from the inside out to ultimately shape and improve the patient experience in a health care setting.

Julie’s passion for health care began early in her career, as she earned a BSN in Nursing from Carroll University, and later acquired a Doctorate in Nursing Practice Health Innovation and Leadership from The University of Minnesota in 2014. Prior to her work at ECU Health, Julie served as the chief administrative officer & associate chief experience officer at the University of California, San Diego, as well as the vice president of Patient Experience at The University of Arizona Health Network.