hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Monday, February 3rd
09:00 am–11:00 am - Workshop
Workshop: Tales from the Field: The Journey to Compassionate Connected Care®
Best Practice Strategies to Implement and Sustain Communication, Compassion and Human Connection in Your Organization
Workshop: Tales from the Field: The Journey to Compassionate Connected Care®
Best Practice Strategies to Implement and Sustain Communication, Compassion and Human Connection in Your Organization
Workshop
- Mary Jo Assi, DNP, RN, NEA-BC, FAAN | Associate Chief Nursing Officer and Partner, Strategic Consulting | Press Ganey
- Ryan Baca, MBA, CPXP | Care Experience Executive Director | Presbyterian Healthcare Services
- Tracey Deaner, MSN, RN, NEA-BC, CPXP | Director of Patient Experience | CentraState Healthcare System
- James J. Matera, DO FACOI CPE, | Sr. VP of Medical Affairs and Chief Medical Officer | CentraState Healthcare System
- Nicole Rossol, MS, CCLS | Chief Patient Experience Officer | Stony Brook University Hospital
- Lindsey F. Schachter, MD | Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine | Stony Brook University Hospital
During this two-hour session, patient experience, clinical and physician leaders from three organizations will describe their Compassionate Connected Care® journey and the impact of that work on outcomes. A facilitated panel discussion with question and answer will follow. Please join us!
Pre-conference Workshops
Mary Jo Assi, DNP, RN, NEA-BC, FAAN
Associate Chief Nursing Officer and Partner, Strategic Consulting
Press Ganey
Ryan Baca, MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services- Tracey Deaner, MSN, RN, NEA-BC, CPXP
Director of Patient Experience
CentraState Healthcare System - James J. Matera, DO FACOI CPE,
Sr. VP of Medical Affairs and Chief Medical Officer
CentraState Healthcare System - Nicole Rossol, MS, CCLS
Chief Patient Experience Officer
Stony Brook University Hospital - Lindsey F. Schachter, MD
Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine
Stony Brook University Hospital
Mary Jo Assi, DNP, RN, NEA-BC, FAAN
Associate Chief Nursing Officer and Partner, Strategic Consulting
Press Ganey
Ryan Baca, MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services
Ryan Baca is the Executive Director of Care Experience at Presbyterian Healthcare Services, where she leads the organization’s patient experience strategic efforts and the development of language access for hospitals and clinics across New Mexico. Ryan’s advocacy focuses on amplifying the voice of the customer and transforming patient experience. With a deep commitment to addressing healthcare disparities, Ryan has driven significant progress in improving care experiences for limited English proficient patients. Her innovative strategies and dedication make her a key figure in advancing equitable healthcare delivery.
Tracey Deaner, MSN, RN, NEA-BC, CPXP
Director of Patient Experience
CentraState Healthcare System
James J. Matera, DO FACOI CPE,
Sr. VP of Medical Affairs and Chief Medical Officer
CentraState Healthcare System
Nicole Rossol, MS, CCLS
Chief Patient Experience Officer
Stony Brook University Hospital
Lindsey F. Schachter, MD
Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine
Stony Brook University Hospital
Wednesday, February 5th
09:45 am–10:45 am - Breakout Sessions
Patient Experience
Language Access and the Human Experience
Language Access and the Human Experience
Breakout Sessions- Ryan Baca, MBA, CPXP | Care Experience Executive Director | Presbyterian Healthcare Services
- Beatriz Juarez Rivera, CHI | Language Access Supervisor | Presbyterian Healthcare Services
Presbyterian Healthcare Services is enhancing health equity and the human experience through access to language services. Their initiative addresses the challenges healthcare organizations face in effectively serving Limited English Proficient (LEP) patients. This session will showcase Presbyterian’s innovative strategies that led to significant improvements in interpreter utilization and experience, particularly for Spanish-speaking patients. Discover how their comprehensive, high-reliability approach addressed critical gaps in interpreter access, technology and clinician training.
HX25 Main Conference
- Ryan Baca, MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services 
Beatriz Juarez Rivera, CHI
Language Access Supervisor
Presbyterian Healthcare Services
Ryan Baca, MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services
Ryan Baca is the Executive Director of Care Experience at Presbyterian Healthcare Services, where she leads the organization’s patient experience strategic efforts and the development of language access for hospitals and clinics across New Mexico. Ryan’s advocacy focuses on amplifying the voice of the customer and transforming patient experience. With a deep commitment to addressing healthcare disparities, Ryan has driven significant progress in improving care experiences for limited English proficient patients. Her innovative strategies and dedication make her a key figure in advancing equitable healthcare delivery.
Beatriz Juarez Rivera, CHI
Language Access Supervisor
Presbyterian Healthcare Services