hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Tuesday, February 4th
11:45 am–12:45 pm - Breakout Sessions
Patient Experience
Mastering the 10 Critical Elements to Success: Building on a Strong Foundation for Sustainable Improvement
Mastering the 10 Critical Elements to Success: Building on a Strong Foundation for Sustainable Improvement
Breakout Sessions- Barb Bobula, MSMOE, CPXP | Vice President of Patient Experience | Allegheny Health Network
- Samantha Callen, MBA | Director, Patient Experience Service Excellence | Allegheny Health Network, Pittsburgh, PA
- Eugene A. Scioscia, Jr., MD | Chief Experience Officer | Allegheny Health Network, Pittsburgh, PA
In 2020, Allegheny Health Network (AHN) presented at the Press Ganey National Client Conference on their successful implementation of Press Ganey’s 10 Critical Elements to Success. Five years later, amidst a rapidly evolving healthcare landscape, AHN revisits these elements, highlighting how they have adapted and remained relevant. The presentation will also offer insights for other healthcare organizations seeking to build a sustainable foundation for providing high-quality, remarkable patient experiences.
HX25 Main Conference
Barb Bobula, MSMOE, CPXP
Vice President of Patient Experience
Allegheny Health Network
Samantha Callen, MBA
Director, Patient Experience Service Excellence
Allegheny Health Network, Pittsburgh, PA
Eugene A. Scioscia, Jr., MD
Chief Experience Officer
Allegheny Health Network, Pittsburgh, PA
Barb Bobula, MSMOE, CPXP
Vice President of Patient Experience
Allegheny Health Network
Samantha Callen, MBA
Director, Patient Experience Service Excellence
Allegheny Health Network, Pittsburgh, PA
Samantha is a healthcare leader with over a decade of experience driving improvements in quality, safety, and patient experience. Currently, as System Director of Patient Experience at Allegheny Health Network, she leads system-wide strategy development and implementation, collaborating with senior leadership and diverse teams to achieve measurable results. Samantha’s experience spans various leadership roles, from managing large teams at AHN to overseeing operations at smaller facilities like Belair Healthcare and Rehabilitation. This broad experience, coupled with her MBA and proven track record of success, positions her to make significant contributions to your organization. She’s eager to leverage her skills and passion for patient-centered care in a challenging and rewarding role.
Eugene A. Scioscia, Jr., MD
Chief Experience Officer
Allegheny Health Network, Pittsburgh, PA
Chief of Patient Experience for Allegheny Health Network for past 7 years. Practicing OB/Gyn for >35 years, Former Chair of OB/Gyn, Former Program Director of OB/Gyn Residency, Past President of the Medical Staff of West Penn Hospital(AHN).