Igniting Hope: Returning to Our Core to Transform Experience

• Ann Louise Tisdale-Ramos, MBA | System Director, Talent and Organization Effectiveness | UHS, Binghamton, New York

In this session, attendees will explore UHS’s transformation journey, which focused on a return to a listening strategy rooted in core values—compassion, trust, respect, teamwork, and innovation. Faced with challenges like low engagement, high turnover, and collaboration gaps, UHS shifted its approach to actively listening to its workforce, using insights from safety and engagement surveys to drive change. The speaker will share how UHS applied this listening strategy to implement data-driven actions, enhance leadership accountability, and address critical workforce concerns. By leveraging Press Ganey data and employee feedback, UHS developed targeted action plans, launched leadership education programs, and established accountability frameworks that fostered a culture of continuous improvement. Attendees will leave with actionable tools they can apply immediately, such as simplifying communication, aligning with core values to enhance workforce engagement, utilizing multiple channels for improvement and decision-making, and building frameworks for leadership accountability and alignment.