Stephanie Jones-Wood, MPH, COHQ

Director, Professional Experience & Fulfillment
Houston Methodist

Kimberly Goode, MA

Program Manager Professional Fulfillment & Experience
Houston Methodist

Kimberly is an accomplished healthcare professional with over 30 years’ experience in service excellence. Currently serving as the Program Manager for Professional Fulfillment and Experience at Houston Methodist Physician Organization. Her role involves providing strategic analytics support and management of initiatives designed to improve professional fulfillment and experience. Kimberly’s extensive career includes a significant tenure at Houston Methodist as the Director of Guest Relations and Service Quality where she led efforts to interpret and act on Patient Experience/HCAHPS results, facilitated complex mediation between patients and providers, and oversaw the CMS complaint and grievance process. Her leadership in developing the hospital’s daily HCAHPS huddle briefing underscores her commitment to real-time problem solving and communication. Kimberly began her career with a focus on Human Resources and Organizational Development. Her early experience in Human Resources at The Methodist Healthcare System provided her with a strong foundation in HR management, employee relations, and benefits administration. She holds a Master of Arts in Behavioral Science from the University of Houston-Clear Lake and a Bachelor of Science in Psychology from the University of Houston. Kimberly is also committed to community involvement, serving as a volunteer with the Junior League of Houston and the Houston Livestock Show and Rodeo, where she supports educational initiatives and scholarship opportunities for youth. Kimberly’s career reflects a profound dedication to improving healthcare experiences for both providers and patients, driven by her expertise, leadership, and passion for service excellence.

Raven Pierre, MSN, RN

Professional Development Generalist
Houston Methodist

Jessica Dudley, MD

Chief Clinical Officer
Press Ganey

Jessica leads efforts to support organizations in increasing clinician engagement and improving patient care outcomes, particularly among physicians. Her areas of expertise include leadership development, clinical care redesign through outstanding teamwork, addressing clinician burnout, and advancing professional fulfillment. Jessica also leads Press Ganey’s Workforce Well-Being Collaborative, an initiative designed to help healthcare organizations identify, understand, and respond to the varied and disparate needs of their workforce.

Elizabeth Harry, MD, SFHM

Chief Well-being Officer
Michigan Medicine

Dr. Harry is the Chief Well-Being Officer at Michigan Medicine, where she drives system-level changes to enhance well-being and professional fulfillment in academia and clinical care. With over a decade of experience, she is a recognized expert in cognitive load, burnout, and well-being. She previously served as Faculty Advisor for GME Trainee Well Being, Assistant Medical Director of Faculty Development and Well-being for the Brigham and Women’s Physicians Organization, , Senior Medical Director of Well-being at UCHealth and Assistant Dean at the University of Colorado . Dr. Harry also serves on the board of the Collaborative for Healing and Renewal in Medicine (CHARM) under AAIM, teaches at Stanford’s Chief Wellness Officer course, and collaborates nationally on well-being research and strategies. She has three children ages 7-12 and her husband is a physician scientist in the Department of Pathology at the University of Michigan.

Christina Bowen, MD, ABOIM

Chief Well-being Officer
ECU Health

Dr. Christina Bowen MD, ABOIM is board certified in family medicine, integrative medicine, hospice and palliative care and lifestyle medicine. She is the medical director of The Center for Healthy Living at The Outer Banks hospital where the focus is on integrative and lifestyle medicine for team members and the Outer Banks community. She serves as the Chief Well-being Officer for ECU Health. Her passion was fueled by the pandemic to extend her healing practices for patients to the ECU Health team, her colleagues and the health system.

Stephanie Jones-Wood, MPH, COHQ

Director, Professional Experience & Fulfillment
Houston Methodist

Julie Kennedy Oehlert, DNP, RN

Chief Experience Officer
ECU Health

For more than 20 years Dr. Julie Oehlert has been an advocate for people and culture in the workforce. Today, she serves as ECU Health’s Chief Experience Officer, where she is responsible for creating healthy, healing and sustainable experiences for team members, patients and surrounding communities.

Working as a champion of and spokesperson for the human experience, Julie leads by instilling confidence and compassion in providers, working from the inside out to ultimately shape and improve the patient experience in a health care setting.

Julie’s passion for health care began early in her career, as she earned a BSN in Nursing from Carroll University, and later acquired a Doctorate in Nursing Practice Health Innovation and Leadership from The University of Minnesota in 2014. Prior to her work at ECU Health, Julie served as the chief administrative officer & associate chief experience officer at the University of California, San Diego, as well as the vice president of Patient Experience at The University of Arizona Health Network.

Tiffany Pankow

VP Chief of Caregiver Wellness and Patient Experience
HonorHealth

Dr. Tiffany Pankow is a Family Medicine physician at HonorHealth and currently sits as Chief of Caregiver Wellness and Patient Experience. Her responsibilities include oversight of ongoing well-being initiatives including emotional and peer support, Blue Zones Worksite Certification initiatives, employee health, diversity, equity, and inclusion initiatives, and Patient Experience. In her prior role as Associate Chief Medical Officer in the HonorHealth Medical Group, she represented primary care on the Quality and Safety Committee and BEST care council, served as Medical Advisor to the Diabetes Education Center, and led the HonorHealth Medical Group efforts on Social Determinants of Health and Behavioral Health initiatives with the collaborative care model. She completed her undergraduate and medical training at the University of Virginia and her residency as Chief Resident at Banner Good Samaritan Residency Program in Phoenix.

Shlomit Schaal, MD, PhD, MHCM

Chief Executive Officer, Houston Methodist Physician Organization and Executive VP, Chief Physician Executive
Houston Methodist

Prior to joining Houston Methodist, Dr. Schaal served as Professor and Chair of the Department of Ophthalmology and Visual Sciences at UMass Memorial Medical Health. She also served as the President of UMass Memorial Medical Group, one of the largest medical groups on the East Coast, and as senior advisor to the Dean for health strategies at UMass Chan Medical School.

Dr. Schaal is host of the Houston Methodist Quality Time with Dr. Schaal podcast that advances quality in health care through conversations with clinicians, researchers, physicians, industry experts and thought leaders and the Women in Surgery YouTube series that profiles many of Houston Methodist’s extraordinary surgeons—all of whom just happen to be women.