Leveraging the Health Plan/Provider Relationship to Improve Access to Care

Breakout Sessions

• Stacy Friedman | Quality Director | Doctors Healthcare Plan
• Susan Griffin | VP Administration | Doctors Healthcare Plan

Access to care continues to be a topic of concern for members and patients as they navigate through the healthcare system. Difficulties regarding being able to get appointments in a timely manner and seeing the providers they want or need to see are frequent comments received back by both health plans and health systems. The impact of these scenarios is evidenced by the CAHPS quality results in the Getting Needed Care and Getting Appointments and Care Quickly domains. Attend this session to learn how one health plan/health system significantly improved their access to care for members and patients in 1 year and has led to higher member and patient satisfaction scores.