hx AGENDA
Conference Agenda
This year’s highly anticipated conference centers around understanding the full story of your audiences by fusing the cutting-edge capabilities, data, and technologies transforming healthcare.
Tuesday, February 4th
10:15 am–11:15 am - Breakout Sessions
Patient Experience
Utilizing Simple Tools to Elevate the Human Experience While Focusing on Performance and Engagement
Utilizing Simple Tools to Elevate the Human Experience While Focusing on Performance and Engagement
Breakout Sessions- Tina Bennett, MPA | Chief Experience Officer | Yale New Haven Health
Most of us are recovering from the pandemic, searching for ways to get back on track. Finding creative ways to educate, engage, and drive improvement is critically important to achieving better outcomes. Attend this session to learn how Yale New Haven Health System, has gone back to the basics and developed some tactics that are easy to implement and have yielded positive results within our organization. We developed a multi-faceted approach that included collaboration, partnerships and inclusion at all levels with minimum resources. This foundational work has created the connection, engagement, and empowerment to progress into our next phase.
HX25 Main Conference
Tina Bennett, MPA
Chief Experience Officer
Yale New Haven Health
Tina Bennett, MPA
Chief Experience Officer
Yale New Haven Health
Tina Bennett, MPA, is a performance-driven healthcare professional with over 20 years of management experience and a proven track record of success in hands-on leadership, organizational development and strategic planning. Tina began her career at Yale New Haven Hospital in 2005 as a frontline leader, quickly moving through the ranks. Leading a culture transformation through innovation, relationship building, and technology. In 2019 Tina became System Director for Patient Experience charged with implementing strategies across the organization to improve patient care and experience. 2022 she transitioned to Chief Experience Officer and visionary leader for Patient Experience, driving the strategy of creating one focus, exceptional experience and care signature across the health system including 5 delivery networks. She is responsible for the experience focused outcomes and leadership of spiritual care, volunteer services, patient relations, language& guest services, and patient satisfaction.