Lunch

Opening General Session

• Patrick T. Ryan | Chairman & Chief Executive Officer | Press Ganey
• Katie Ledecky | Most Decorated U.S. Female Olympian |

Pat Ryan Opening Remarks, Executive Specialty Awards, Katie Ledecky Keynote Address followed by Pat Ryan Q&A

From Social Connection to Personalized Care: The Power of Social Capital in Healthcare

• Thomas H. Lee, MD | Chief Medical Officer | Press Ganey
• Baligh R. Yehia, MD, MPP, MSc, FACP | President | Jefferson Health
• Yael K. Heher, MD, MPH, FRCP(C) | Chief Quality Officer | Beth Israel Lahey Health, & Associate Professor - Harvard Medical School
• Michelle Wiles, MA | Vice Chancellor and Chief People & Culture Officer | The University of Arkansas for Medical Sciences

In a world increasingly driven by technology and data, the human element often gets overlooked. Yet, it’s the connections we forge and the shared values we uphold that can truly transform organizations. Join this panel of healthcare executive innovators, to explore the critical role of social capital in healthcare. Moderated by Dr. Thomas Lee, Press Ganey’s Chief Medical Officer, this session will equip you with practical strategies to strengthen social capital within your organization, while creating a more compassionate, effective, and sustainable healthcare system.

Press Ganey AI Partnership Announcement

• Darren Dworkin | President & Chief Operating Officer | Press Ganey

Discover how AI is revolutionizing the healthcare industry. Moderated by Darren Dworkin, Press Ganey’s Chief Operating Officer, healthcare’s forward thinkers will share insights on the latest AI innovations and their potential to improve patient care, efficiency, and outcomes. Join this session to explore the transformative power of AI in healthcare and learn practical strategies to implement these innovations in your organization.

Welcome Reception in the Causeway

Breakfast

General Session – Executive Specialty Awards

• Darren Dworkin | President & Chief Operating Officer | Press Ganey
• Scott Galloway | Entrepreneur & Professor of Marketing | NYU’s Stern School of Business

Executive Specialty Awards, Darren Dworkin Opener, Scott Galloway General Session

Leading with Vision: CEO Perspectives on Human-Centered Innovation

• Patrick T. Ryan | Chairman & Chief Executive Officer | Press Ganey
• Roxanna Gapstur, PhD, RN | President & CEO | WellSpan Health
• Joanne M. Conroy, MD | CEO | Dartmouth Health
• Wright Lassiter III, MHA | CEO | CommonSpirit Health

Gain valuable insights from top CEOs on how to prioritize human-centered innovation in healthcare. Moderated by Press Ganey’s CEO, Pat Ryan, this session will feature leading CEOs in healthcare as they share their visionary strategies for enhancing the human experience. These industry pioneers will discuss how they are shaping the future of healthcare, fostering resilience, and driving transformative change.

Nurturing Innovation: The Role of Engaging Leadership

• Jeff Doucette, DNP, RN, NEA-BC, FACHE, FAAN | Senior Vice President & Chief Nursing Officer | Press Ganey
• Sylvain Trepanier, DNP, RN, CENP, FAONL, FAAN | SVP & System CNO | Providence
• Dr. Veronica Scott-Fulton, DNP, MBA-c, MPH, BSN, BA, NEA-BC | System Chief Nursing Executive | Bon Secours Mercy Health
• Shelley A. Parn | CHRO | OSF Health
• Erica Rossitto, MBA/HCM, BSN, RN, NEA-BC | VP & Chief Nurse Executive | HCA Healthcare

Explore the critical role of nursing leadership in driving innovation and improving patient care. Moderated by Press Ganey’s Chief Nursing Officer, Dr. Jeff Doucette, this panel will discuss how nurses can contribute to a culture of innovation and enhance the patient experience. Join this session to gain practical strategies for empowering nursing leaders and fostering a culture of innovation within your organization.

Lunch

General Session – Executive Specialty Awards

Building Brand Loyalty: The Intersection of Technology and Human Touch

• Chrissy Daniels, MD, MS | Chief Experience Officer | Press Ganey
• Camille Haycock, MS, APN, NEA-BC | SVP, Patient Experience | CommonSpirit Health
• Jennifer Bollinger | SVP, Chief Consumer and Brand Officer | Sutter Health
• Sunni Barnes, PhD | VP Patient Experience & Quality/ Survey Operations | Baylor Scott & White
• Heather Geisler | EVP, Chief Brand & Experience Officer | Henry Ford Health System

Learn how to create a strong brand identity and foster patient loyalty in the digital age. Moderated by Press Ganey’s Chief Experience Officer, Chrissy Daniels, this panel will discuss the importance of combining technology with personalized care to deliver exceptional patient experiences. This session will provide practical strategies for leveraging technology to build brand loyalty and enhance the human touch in healthcare.