hx AGENDA
Monday, February 3rd
09:00 am–11:00 am - Workshop
Workshop: A Pathway for Improved Patient Experience in Safety Net Hospitals
Workshop: A Pathway for Improved Patient Experience in Safety Net Hospitals
Workshop- Ingrid Summers | Managing Consultant | Press Ganey
- Julie Samuelson | Managing Consultant | Press Ganey
This interactive, hands-on session will explore solutions designed for the unique needs of safety net facilities.
Pre-conference Workshops
Ingrid Summers
Managing Consultant
Press Ganey- Julie Samuelson
Managing Consultant
Press Ganey
Ingrid Summers
Managing Consultant
Press Ganey
Julie Samuelson
Managing Consultant
Press Ganey
Workshop: An HRO State-of-Mind: Process + People Blueprint for High-Reliability Healthcare
Workshop: An HRO State-of-Mind: Process + People Blueprint for High-Reliability Healthcare
Workshop- Steve Kreiser | Partner, Strategic Consulting | Press Ganey
- Dale Harvey, RN, CPHQ | Managing Consultant | Press Ganey
- Altaf Stationwala | President & CEO | Mackenzie Health
- Mary-Agnes Wilson | Executive VP, COO & CNO | Mackenzie Health
Join executive leaders from Mackenzie Health along with Press Ganey Safety & Reliability experts to learn about principles and practices for High Reliability Organizing – a deliberate undertaking of leaders to shape processes and behaviors to prevent adverse events and optimize outcomes. Learn directly from Mackenzie’s CEO and COO/CNO about a high reliability framework (co-designed by staff, physicians and leaders) that in year one resulted in a significant decrease in Serious Safety Events. Explore how high reliability organizing establishes a foundation for reliability and resilience in safety, quality, and experience.
Pre-conference Workshops
- Steve Kreiser
Partner, Strategic Consulting
Press Ganey 
Dale Harvey, RN, CPHQ
Managing Consultant
Press Ganey- Altaf Stationwala
President & CEO
Mackenzie Health - Mary-Agnes Wilson
Executive VP, COO & CNO
Mackenzie Health
Steve Kreiser
Partner, Strategic Consulting
Press Ganey
Steve has more than 30 years of experience improving safety and reliability in naval operations, military and commercial aviation and health care. During his 13 years at Press Ganey he has worked with hundreds of hospitals and outpatient facilities to improve patient safety, safety culture, leadership accountability, cause analysis and peer review. On average, his clients have achieved an 80% reduction in preventable serious safety events with associated improvements in quality outcomes, safety culture survey domains, experience of care indicators and financial savings. Additionally, he has worked with a number of academic medical institutions to improve cultural indicators while gaining a commitment to patient safety and reliability among academic medical staff faculty.
Dale Harvey, RN, CPHQ
Managing Consultant
Press Ganey
Altaf Stationwala
President & CEO
Mackenzie Health
Mary-Agnes Wilson
Executive VP, COO & CNO
Mackenzie Health
Workshop: Consumer and Patient Experiences in the Academic Setting
Workshop: Consumer and Patient Experiences in the Academic Setting
Workshop- Pranav Desai | SVP & GM of Consumerism | Press Ganey
- Susan Haufe | Senior Principal, Consulting | Press Ganey
This interactive, hands-on session will explore solutions designed for the unique needs of academic medical centers.
Pre-conference Workshops
Pranav Desai
SVP & GM of Consumerism
Press Ganey
Susan Haufe
Senior Principal, Consulting
Press Ganey
Pranav Desai
SVP & GM of Consumerism
Press Ganey
Pranav Desai, the Senior Vice President and General Manager of Consumer Experience at Press Ganey, boasts over a decade of expertise in Local Marketing and Consumer Experience Management. Prior to Press Ganey, Pranav was the Chief Product Officer at Reputation.com where he was responsible for leading the Product, Design and Data Science teams and working closely with key clients across healthcare, automotive and hospitality. Pranav is a leader specializing in the Consumer Experience (CX) space who loves discovering opportunities in crowded markets and driving growth for his client partners.
Susan Haufe
Senior Principal, Consulting
Press Ganey
Workshop: Tales from the Field: The Journey to Compassionate Connected Care®
Best Practice Strategies to Implement and Sustain Communication, Compassion and Human Connection in Your Organization
Workshop: Tales from the Field: The Journey to Compassionate Connected Care®
Best Practice Strategies to Implement and Sustain Communication, Compassion and Human Connection in Your Organization
Workshop
- Mary Jo Assi, DNP, RN, NEA-BC, FAAN | Associate Chief Nursing Officer and Partner, Strategic Consulting | Press Ganey
- Ryan Baca, MBA, CPXP | Care Experience Executive Director | Presbyterian Healthcare Services
- Tracey Deaner, MSN, RN, NEA-BC, CPXP | Director of Patient Experience | CentraState Healthcare System
- James J. Matera, DO FACOI CPE, | Sr. VP of Medical Affairs and Chief Medical Officer | CentraState Healthcare System
- Nicole Rossol, MS, CCLS | Chief Patient Experience Officer | Stony Brook University Hospital
- Lindsey F. Schachter, MD | Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine | Stony Brook University Hospital
During this two-hour session, patient experience, clinical and physician leaders from three organizations will describe their Compassionate Connected Care® journey and the impact of that work on outcomes. A facilitated panel discussion with question and answer will follow. Please join us!
Pre-conference Workshops
- Mary Jo Assi, DNP, RN, NEA-BC, FAAN
Associate Chief Nursing Officer and Partner, Strategic Consulting
Press Ganey 
Ryan Baca, MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services- Tracey Deaner, MSN, RN, NEA-BC, CPXP
Director of Patient Experience
CentraState Healthcare System - James J. Matera, DO FACOI CPE,
Sr. VP of Medical Affairs and Chief Medical Officer
CentraState Healthcare System - Nicole Rossol, MS, CCLS
Chief Patient Experience Officer
Stony Brook University Hospital - Lindsey F. Schachter, MD
Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine
Stony Brook University Hospital
Mary Jo Assi, DNP, RN, NEA-BC, FAAN
Associate Chief Nursing Officer and Partner, Strategic Consulting
Press Ganey
Ryan Baca, MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services
Ryan Baca is the Executive Director of Care Experience at Presbyterian Healthcare Services, where she leads the organization’s patient experience strategic efforts and the development of language access for hospitals and clinics across New Mexico. Ryan’s advocacy focuses on amplifying the voice of the customer and transforming patient experience. With a deep commitment to addressing healthcare disparities, Ryan has driven significant progress in improving care experiences for limited English proficient patients. Her innovative strategies and dedication make her a key figure in advancing equitable healthcare delivery.
Tracey Deaner, MSN, RN, NEA-BC, CPXP
Director of Patient Experience
CentraState Healthcare System
James J. Matera, DO FACOI CPE,
Sr. VP of Medical Affairs and Chief Medical Officer
CentraState Healthcare System
Nicole Rossol, MS, CCLS
Chief Patient Experience Officer
Stony Brook University Hospital
Lindsey F. Schachter, MD
Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine
Stony Brook University Hospital
Workshop: The RFactor
Workshop: The RFactor
Workshop- Marty Wright | Partner | Press Ganey Consulting
- Derek Avera | Senior Consultant | Focus3
This workshop explores the core principles of the R Factor, a powerful framework that equips individuals with the mindset and skills to master their responses to any challenge, make intentional decisions that drive positive outcomes, and cultivate a high-performance culture. The R Factor equation, E=R=O (Events = Responses = Outcomes), demonstrates how individuals can transform their team’s behavior by understanding that their responses directly shape their outcomes. Participants will learn practical tools and techniques to enhance individual and team performance, ultimately leading to improved patient care, increased efficiency, and greater success.
Pre-conference Workshops
- Marty Wright
Partner
Press Ganey Consulting 
Derek Avera
Senior Consultant
Focus3
Marty Wright
Partner
Press Ganey Consulting
Derek Avera
Senior Consultant
Focus3
A native Texan living in the Dallas area, Derek is a proud graduate of Abilene Christian University. Prior to joining Focus 3 he was a successful Business Coach with a Fortune 250 company. He found great value in utilizing the key teachings of Focus 3 as a client before joining the team. His background includes sales management in the insurance and financial services spaces. Based on his experience, Derek is uniquely qualified to coach teams in developing leaders, strengthening culture and empowering people.
Outside of work, he spends quality time with his sweet wife of 36 years, two daughters, son-in-law and three young grandkids. Derek enjoys playing golf, working out and following all major sports.
Derek is passionate about leadership, coaching and relationship building through highly effective communications. He specializes in delivering dynamic presentations and facilitating interactive workshops for purposes of driving elite results.