hx AGENDA
Monday, February 3rd
09:00 am–11:00 am - Workshop
Workshop: A Pathway for Improved Patient Experience in Safety Net Hospitals
Workshop: A Pathway for Improved Patient Experience in Safety Net Hospitals
Workshop- Ingrid Summers | Managing Consultant | Press Ganey
- Julie Samuelson | Managing Consultant | Press Ganey
- Ingrid Summers
Managing Consultant
Press Ganey - Julie Samuelson
Managing Consultant
Press Ganey
Ingrid Summers
Managing Consultant
Press Ganey
Julie Samuelson
Managing Consultant
Press Ganey
Workshop: An HRO State-of-Mind: Process + People Blueprint for High-Reliability Healthcare
Workshop: An HRO State-of-Mind: Process + People Blueprint for High-Reliability Healthcare
Workshop- Steve Kreiser | | Press Ganey
- Shannon Vincent | | Press Ganey
- Debbie Hunter | | Press Ganey
- Altaf Staionwala | President & CEO | Mackenzie Health
- Mary-Agnes Wilson | Executive VP, COO & CNO | Mackenzie Health
- Steve Kreiser
Press Ganey - Shannon Vincent
Press Ganey - Debbie Hunter
Press Ganey - Altaf Staionwala
President & CEO
Mackenzie Health - Mary-Agnes Wilson
Executive VP, COO & CNO
Mackenzie Health
Steve Kreiser
Press Ganey
Shannon Vincent
Press Ganey
Debbie Hunter
Press Ganey
Altaf Staionwala
President & CEO
Mackenzie Health
Mary-Agnes Wilson
Executive VP, COO & CNO
Mackenzie Health
Workshop: Consumer and Patient Experiences in the Academic Setting
Workshop: Consumer and Patient Experiences in the Academic Setting
Workshop- Joan Kelly | Partner | Press Ganey Consulting
- Joan Kelly
Partner
Press Ganey Consulting
Joan Kelly
Partner
Press Ganey Consulting
Workshop: Tales from the Field: The Journey to Compassionate Connected Care®
Best Practice Strategies to Implement and Sustain Communication, Compassion and Human Connection in Your Organization
Workshop: Tales from the Field: The Journey to Compassionate Connected Care®
Best Practice Strategies to Implement and Sustain Communication, Compassion and Human Connection in Your Organization
Workshop
- Mary Jo Assi, DNP, RN, NEA-BC, FAAN | Associate Chief Nursing Officer and Partner, Strategic Consulting | Press Ganey
- Ryan Baca, MBA, CPXP | Care Experience Executive Director | Presbyterian Healthcare Services
- Tracey Deaner | Director of Patient Experience | CentraState Healthcare System
- James J. Matera, DO FACOI CPE, | Sr. VP of Medical Affairs and Chief Medical Officer | CentraState Healthcare System
- Nicole Rossol | Chief Patient Experience Officer | Stony Brook University Hospital
- Lindsey F Schachter, MD, MD | Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine | Stony Brook University Hospital
During this two-hour session, patient experience, clinical and physician leaders from three organizations will describe their Compassionate Connected Care® journey and the impact of that work on outcomes. A facilitated panel discussion with question and answer will follow. Please join us!
- Mary Jo Assi, DNP, RN, NEA-BC, FAAN
Associate Chief Nursing Officer and Partner, Strategic Consulting
Press Ganey - Ryan Baca, MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services - Tracey Deaner
Director of Patient Experience
CentraState Healthcare System - James J. Matera, DO FACOI CPE,
Sr. VP of Medical Affairs and Chief Medical Officer
CentraState Healthcare System - Nicole Rossol
Chief Patient Experience Officer
Stony Brook University Hospital - Lindsey F Schachter, MD, MD
Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine
Stony Brook University Hospital
Mary Jo Assi, DNP, RN, NEA-BC, FAAN
Associate Chief Nursing Officer and Partner, Strategic Consulting
Press Ganey
Ryan Baca, MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services
Tracey Deaner
Director of Patient Experience
CentraState Healthcare System
James J. Matera, DO FACOI CPE,
Sr. VP of Medical Affairs and Chief Medical Officer
CentraState Healthcare System
Nicole Rossol
Chief Patient Experience Officer
Stony Brook University Hospital
Lindsey F Schachter, MD, MD
Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine
Stony Brook University Hospital
Workshop: The RFactor
Workshop: The RFactor
Workshop- Marty Wright | Partner | Press Ganey Consulting
- Derek Avera | Senior Consultant | Focus3
- Marty Wright
Partner
Press Ganey Consulting - Derek Avera
Senior Consultant
Focus3
Marty Wright
Partner
Press Ganey Consulting
Derek Avera
Senior Consultant
Focus3