hx AGENDA
Safety Summit at HX25 is a collegial gathering for connecting, sharing, and learning among organizations that share a common passion and goal: building a reliability culture that powers zero harm in safety and the Human Experience.
Pat Ryan: Opening Remarks
Katie Ledecky: Keynote Address
Pat Ryan & Katie Ledecky – Fireside Chat
Pat Ryan: Opening Remarks
Katie Ledecky: Keynote Address
Pat Ryan & Katie Ledecky – Fireside Chat
Chairman & Chief Executive Officer
Press Ganey
Most Decorated U.S. Female Olympian
Katie Ledecky is a legendary swimmer and one of the most decorated female athletes in history, with 14 Olympic medals and 21 World Championships. She has also broken 16 world records. Beyond her swimming achievements, Katie continues to inspire others as an advocate for education and a role model.
Recently, Mayo Clinic Quality unveiled a refreshed strategic plan aimed at creating scalable capabilities to support an unparalleled patient experience, reliable excellence, and care that is always safe, reinforcing Mayo’s Category-of-One performance. Central to this strategy was the development of enabling structures designed to fortify a culture of safety. These structures seamlessly integrate people, processes, and technology to evolve a post-pandemic culture into one that is proactive and resilient. Join us for an insightful session where we delve into Mayo Clinic’s journey of engaging a diverse spectrum of stakeholders—from executives to frontline staff—in a robust safety culture strategy. Attendees will gain valuable insights into the most impactful initiatives that have been implemented, learning practical lessons that can be applied to their own organizations.
Chair, Quality and Value
Mayo Clinic
Chief Value Officer and Associate Dean of Practice Transformation
Mayo Clinic
This session is a must-attend for healthcare professionals committed to advancing patient safety and organizational excellence. Attendees will gain valuable insights from Bon Secours and Ardent Health into the evolution of harm classification, the critical role of leadership in fostering a culture of safety, and the innovative methodologies that have driven success. By attending, you will learn actionable strategies for integrating high-reliability principles into your own safety initiatives, enhancing event reporting processes, and leveraging data for more sophisticated safety analyses.
AVP Patient Safety
Ardent Health Services
Stephanie Hogberg is a seasoned Registered Nurse with a passion for Quality and Patient Safety. Currently serving as the Assistant Vice President of Patient Safety at Ardent Health Services, Stephanie has built an extensive career in healthcare, starting as a Cardiovascular Nurse and progressing through various roles in house supervision, risk management, emergency preparedness, and quality patient safety. With a Master’s degree in Healthcare Administration, Stephanie’s expertise lies in understanding the root causes of safety events and implementing strategies to prevent their recurrence. Her dedication to patient safety is evident in her approach to safety event management, where she emphasizes the importance of learning from incidents to foster a culture of continuous improvement. Stephanie’s journey with Ardent Health Services is a testament to her commitment to patient safety, and she will be sharing insights on this journey in her presentation.
Director – Safety | Safety and Reliability
Bon Secours Mercy Health
Jonah, Director Patient Safety
Ardent Health Services
Thomas Hopkins is a retired Marine Corps Gunnery Sergeant with a specialized background in Marine Corps aviation logistics and over seventeen years of expertise in Continuous Process Improvement. Throughout his career, he has developed a strong proficiency in Lean Six Sigma and Theory of Constraints, which he has effectively used to improve organizational performance. As the Director of Patient Safety at Ardent Health Services Patient Safety Organization, Thomas has been instrumental in developing and implementing the Patient Safety Event Analysis (PSEA) process. This initiative has enhanced the organization’s ability to systematically analyze patient safety events and identify areas for improvement, resulting in more effective prevention strategies. In his role, Thomas has also led the transition to the Press Ganey High Reliability Platform (HRP). His efforts in integrating HRP with EPIC have streamlined event reporting processes, increasing the volume of reports and yielding more actionable insights, significantly strengthening the organization’s safety culture. Thomas will be co-presenting with Stephanie Hogberg, offering insights into their organization’s patient safety journey. Their presentation will highlight the evolution of harm classification, the critical role of leadership in fostering a culture of safety, and the practical application of high-reliability principles alongside Lean Six Sigma and Theory of Constraints methodologies in healthcare. Drawing on his extensive experience in Marine Corps aviation logistics and process improvement, Thomas brings a disciplined and strategic perspective on how leadership and innovation can drive significant enhancements in patient safety and organizational effectiveness.
Darren Dworkin: Opening Remarks
Scott Galloway: Keynote Address
Darren Dworkin: Opening Remarks
Scott Galloway: Keynote Address
President & Chief Operating Officer
Press Ganey
Entrepreneur & Professor of Marketing
NYU’s Stern School of Business
Scott Galloway is a renowned marketing professor, serial entrepreneur, bestselling author, and award-winning podcaster. He has founded multiple companies, including Prophet, RedEnvelope, L2, and Section, and served on the boards of major corporations, from The New York Times Company to Urban Outfitters.
In 2022, Shriners Children’s implemented a new safety event reporting platform – Press Ganey’s High Reliability Platform (HRP) – and with it brought many teaching opportunities for our organization to strive in becoming a High Reliability Organization (HRO). For the first time we have more than one module to capture and analyze safety data, including a module specific to Service Feedback. We have also introduced to our organization the concept of emotional harm, and the connection between emotional harm and patient safety. While we have started this important work, we still have a long road ahead. Join us while we discuss our journey with HRP, emotional harm, and, ultimately, our journey to being an HRO.
Director of Healthcare Quality and Safety
Shriner's Childrens
Kathleen has been with Shriners Children’s for the past 9 years. She has 20+ years of clinical experience as a Pediatric Occupational Therapist and has worked with patients and families in the NICU, early intervention and outpatient rehabilitation. Currently, Kathleen is the Director of Healthcare Quality and Safety at Shriners Children’s, working on both the patient safety side using the High Reliability Platform and also the human experience side with our patient, employee and provider surveys. Kathleen loves the Shriners mission, vision and values and how it aligns with our daily patient experience.
Patient Experience & Safety Data Analyst
Shriner's Childrens
“HRO” is a well-known acronym for High Reliability Organization. More powerfully, consider HRO as an action – High Reliability Organizing. High Reliability Organizing is a deliberate undertaking of leaders to shape processes and behaviors to prevent adverse events in safety, quality, and experience and to optimize outcomes. In this session, hear and learn directly from leaders of Methodist Health System and University of Michigan Health as they share how they have applied high reliability principles in practice and – most importantly – howe they have crafted a path to habit formation and sustainment.
Graduate Certificate in Patient Safety, High Reliability Program Lead
University of Michigan Health
Kathrynn Thompson, a registered nurse with over 25 years of experience, currently serves as the High Reliability Lead at University of Michigan Health (UMH). In this role, Kathrynn collaborates closely with the Patient Safety Officer and the Director of Patient Safety to manage and oversee programs aimed at enhancing high reliability and fostering a robust culture of safety within the organization. Throughout her 20-year career at UMH, Kathrynn has held a variety of positions, including Patient Safety Program Manager, IT Application Manager, and Nursing Operations Administrator for opening the new Children’s and Women’s Hospital. Additionally, she has provided compassionate patient care as a Neonatal ICU RN. Kathrynn’s passion for reducing preventable harm in healthcare is both personal and professional. As the mother of a critically ill newborn, it has shaped her career and given her unique insights into the healthcare system from both a provider and patient perspective. Motivated by these experiences, she is committed to identifying areas for improvement and is dedicated to being an integral part of the solutions that enhance patient safety and care quality.
Director of Patient Safety and Organizational Readiness
Methodist Health System Dallas Texas
Amanda Binnix is the current Director of Patient Safety and Organizational Readiness for Methodist Health System. Her focus is on building processes to sustain the system’s High Reliability efforts, managing the system event management platform to align with patient and workforce safety initiatives, overseeing improvements to our system policy & guideline process, and supporting efforts for continued readiness and successful Joint Commission accreditation for all of our hospitals. Amanda has over 18 years of clinical and leadership experience in Emergency Nursing, Trauma Program Management, Quality, Patient Safety, and Leadership. She holds Associate Degree in Nursing, a Bachelor of Science Degree in Nursing, a Masters’ Degree in Business in Healthcare Management, is a Certified Professional In Healthcare Quality (CPHQ), Lean Six Sigma Yellow Belt (LSSYB), and was previously a Certified Emergency Room Nurse (CEN).
Patient Safety Officer
University of Michigan Health
Nicole Templeton has been a registered nurse for over 25 years. Her nursing experience in the United States Army and Surgical Intensive Care, coupled with a degree in Health Services Administration, has helped prepare her for work in Healthcare Quality and Safety. Her true passion is patient safety and creating reliable processes, combined with desired behaviors, to ensure best care of patients. Currently, Nicole is the Patient Safety Officer at Michigan Medicine. The Patient Safety division focuses on Prevention, Detection, and Correction of preventable harm events and near misses at University of Michigan Health (UMH).
Vice President Clinical Effectiveness and Patient Safety
Methodist Health System Dallas Texas
Laura Weber, RN, BSN, MBA/HCM, CPHQ Vice President—Clinical Effectiveness & Patient Safety Laura Weber serves as the system Vice President for quality & patient safety at Methodist Health System in Dallas, Texas. In her current role, Laura provides strategic and operational leadership across the health system to advance a culture of reliability, safety and performance improvement. Laura has more than 25 years of experience in healthcare and began her career as a practicing RN in critical care. Prior to joining MHS, Laura served in several leadership roles focusing on performance improvement, patient safety and quality improvement in both entity and system level positions. During her career, Laura has led initiatives to reduce hospital-acquired conditions, implementation of strategic quality improvement practices including the Improvement Academy at Methodist and transforming organizational culture to one of high reliability. With a passion for improvement and reliability in healthcare, Laura has also previously served on the Board of Examiners for the National Baldrige Quality Program and the Texas Award Program for Performance Excellence. Laura holds a bachelor of science degree in Nursing and a Master of Business Administration/Health Care Management. She is a Certified Professional in Healthcare Quality.
President
Best Buy Health, Best Buy Co. Inc
Deborah Di Sanzo is president of Best Buy Health for Best Buy Co. Inc. She is responsible for the company’s health technology business. Best Buy Health enables care at home for everyone across the continuum of care based on Best Buy’s core competencies. Together, our integrated technology, personalized caring centers and technical services, logistics, supply chain, and omnichannel experiences enable consumers to develop meaningful connections with their caregivers, insurers, and clinicians. Best Buy Health includes our Lively brand of connected health and personal emergency response services for the aging population, which Best Buy acquired in 2018, as well as Current Health, a leading care at home technology platform which Best Buy acquired in 2021.
Deborah is an innovative leader with more than 30 years of experience at the intersection of health care and technology. Prior to Best Buy, Deborah was the General Manager of IBM Watson Health, and prior to IBM, she was the CEO of Philips Healthcare. She teaches “AI in Health” and “Managing Information in Health Care” at the Harvard T.H. Chan School of Public Health. Deborah holds a bachelor’s degree from Merrimack College and an MBA from Babson College. She is a Harvard University Advanced Leadership Initiative Fellow and serves on the board of AstraZeneca.
In the ever-changing field of healthcare, setting safety priorities is crucial for ensuring patient safety, well-being and organizational resilience. This session will explore effective strategies for identifying, evaluating, and implementing safety priorities. Attendees will learn about evidence-based approaches, engaging multidisciplinary engagement, and the integration of innovative technologies to drive meaningful improvements in healthcare. These strategies can be contributed to reducing the occurrence of serious safety events. Join us to discover how to create a culture of safety that supports both patients and healthcare professionals, leading to improved outcomes and enhanced safety in healthcare systems.
Patient Safety Program Director
Novant Health
Marcia Baker has dedicated 32 years to the healthcare industry, beginning her career as a registered nurse in critical care. Over the decades, she has held several leadership positions that have showcased her commitment to patient safety. As a Certified Professional in Patient Safety (CPPS), Marcia has leveraged her experience to implement and oversee numerous safety initiatives, enhancing patient outcomes. She has passion for fostering a culture of safety and continuous improvement has made her a respected leader and advocate in the field.
Patient Safety Program Director
Novant Health
Trudy Marks is a Patient Safety Director with the Institute of Safety and Quality at Novant Health, where she brings over 20 years of healthcare experience to the role. Trudy provides strategic direction for the organization’s safety program and is dedicated to building a strong safety culture with a commitment to the pursuit of zero events of harm. As a Certified Professional in Patient Safety, Trudy received her Bachelor of Science in Nursing from Liberty University in Lynchburg, VA, and her Master of Health Administration from Queens University in Charlotte, NC.
Mgr Pharmacy Medication Safety
Novant Health
Kristin Murphy is the Manager, Medication Safety at Novant Health, having over 10 years of experience as a medication safety leader within adult and pediatric practice sites. She received her BS in Neuroscience from the College of William and Mary and her PharmD from Virginia Commonwealth University. She completed an ASHP-accredited residency at Inova Fairfax Hospital and served as the 2008-2009 ASHP Executive Resident in Association Leadership and Management. In addition to medication safety, her clinical passions include neonatal and pediatric intensive care.
Associate Chief Quality and Patient Safety Officer
Cambridge Health Alliance
Taruna R, Banerjee is the Associate Chief Quality and Patient Safety Officer at Cambridge Health Alliance. In this key leadership role she is responsible for promoting a culture of safety, patient and staff engagement, and performance excellence aligned with national patient safety goals. She has an extensive background in managing quality improvement efforts, developing a culture of high reliability and safety, quality measurement, accreditation and regulatory compliance, and standardization of care. Taruna feels deeply committed to Cambridge Health Alliance mission and vision and is particularly proud of her work in advancing health equity. Taruna is a Certified Professional in Patient Safety (CPPS) and she has also completed the advanced training program (ATP) from Intermountain Healthcare. She received her BA from Wellesley College and her MPH from Columbia University Mailman School of Public Health. Taruna joined CHA in 2019 after serving as a Director of Quality and Safety at Boston Children’s Hospital. Prior to this Taruna worked at Mass General Brigham overseeing ambulatory and hospital quality measurement and improvement efforts.
Senior Director, Risk Management & Patient Safety
Cambridge Health Alliance
Advisor Ambulitory Quality and Patient Safety
OhioHealth
Senior Vice President, System Chief Quality Officer
Catholic Health
Advisor- System Quality, Accreditation and Patient Safety
OhioHealth
Manager, Patient Safety
The University of Texas MD Anderson Cancer Center
Alana Newman is the Manager of Patient Safety at The University of Texas MD Anderson Cancer Center in the Chief Quality Office. She earned her Master of Public Health and Master of Social Work degrees from Tulane University. Currently, she oversees a team of patient safety specialists, serves as a liaison to physician representatives in Patient Safety Quality Officer Program, and manages numerous institutional quality and safety strategic initiatives along with the institution’s safety event reporting system. Throughout the COVID-19 pandemic, she collaborated with a multi-disciplinary team to establish a dedicated testing site on campus and served as an operations manager for employee vaccine clinics. Alana has a passion for conceptualizing initiatives in safety, quality improvement, and health equity and she is often recognized for her collaborative skills and ability to unify efforts across a variety of roles and departments in her organization.
Chief Patient Safety Officer
The University of Texas MD Anderson Cancer Center
Carmen Esther Gonzalez, MD, MSHQS, is a practicing board-certified professor in the Department of Emergency Medicine with clinical expertise in oncologic emergencies and the Chief Patient Safety Officer at The University of Texas MD Anderson Cancer Center. Dr. Gonzalez’s administrative expertise is in patient safety and organizational development. Dr. Gonzalez is certified in Quality Medicine by the American College of Medical Quality and obtained a Master of Science in Healthcare Quality and Safety degree at Jefferson University, Philadelphia, Pennsylvania. Dr. Gonzalez currently leads the Patient Safety Quality Officer Program. She co-leads various institutional safety/quality initiatives, including High-Reliability Organizing, the Tiered Readiness Briefing, the Patient Safety Officer on-call, the Actionable Findings Vigilance Unit and the Patient Safety Incident Command at MD Anderson Cancer Center.In 2024, Dr. Gonzalez was recognized by Becker’s Hospital Review as one of the 90 Patient Safety Experts to Know.