Chrissy collaborates with teams across Press Ganey to design, develop, and deliver strategies to boost patient experience that are informed by over 400 million patient voices. Chrissy works closely with healthcare organizations nationwide as a strategic and operational partner. Chrissy brings over 30 years of expertise in advancing the patient experience and building an engaging and collaborative culture. Frequently called upon as a guest speaker, she is widely recognized for her pioneering work in healthcare consumerism and physician performance data transparency.

As Press Ganey’s Chief Nursing Officer, Dr. Jeff Doucette is responsible for helping clients help clients transform the patient and caregiver experience. In this role, he works to develop nursing leaders at client organizations, improve clinical quality and efficiency, and improve employee and caregiver engagement by playing an integral role in the company’s safety, clinical, and workforce initiatives.

Jeff is a widely recognized and accomplished nurse leader with 30 years of experience spent largely in leadership and executive nursing roles. Throughout his career, he has focused on enabling the delivery of exceptional patient and family experiences through innovation, education, and nursing excellence.

Roxanna Gapstur is the President and CEO of WellSpan Health, an integrated delivery system with a vision to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions. WellSpan encompasses more than 2,500 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving Central Pennsylvania and northern Maryland. She has over 30 years of healthcare leadership experience working in group practice, academic, and integrated health care systems with care and coverage. Prior to her appointment at WellSpan, Dr. Gapstur was a senior vice president and president within the HealthPartners system in Bloomington, Minn.

Dr. Gapstur has extensive experience in strategic planning, business development and operational leadership in both ambulatory and hospital settings. She has served in multiple executive roles including chief operating officer, chief nursing officer and as a senior executive accountable for population health. Dr. Gapstur obtained her bachelor’s degree from the College of St. Catherine in St. Paul, Minn., and her master’s degree and doctorate from the University of Minnesota.

Heather Geisler was appointed Executive Vice President & Chief Brand & Experience Officer in 2020. She provides leadership for brand strategy and consumer experience by bringing global brand builder expertise to this role. A gifted strategist and transformative leader, her skill and passion for consumer engagement position Henry Ford Health to make an even greater impact on the communities it serves through a unified mission, unparalleled customer experience, and the innovative care for which Henry Ford is known.

Previously, Heather was senior vice president of global brands for Hyatt Hotels Corp., where she served as senior vice president of Global Brands. She was responsible for leading global marketing, positioning and growth of Hyatt’s full and select service brands portfolio, and led the development and execution of cross-functional strategies to drive revenue, and targeted creative campaigns focused on engagement.

In 2018, Hospitality Management Magazine named her among its “30 Most Influential Women in Hospitality.” Prior to Hyatt, she was vice president of Brand Marketing at MSNBC, where she led the development of the TV cable channel’s brand positioning and growth strategy, including creating integrated consumer brand experience programs and award-winning advertising campaigns. She also guided the development and promotion of the network’s corporate social responsibility initiatives and sponsorships. She’s also served nonprofit and corporate clients at New York City marketing and advertising agency SS+K, including leading its efforts in support of initiatives by former first lady Michelle Obama. Heather is a graduate of the University of Iowa and completed the Punch Sulzberger Fellowship Program at Columbia University’s Graduate School of Journalism.

Camille Haycock serves as Senior Vice President for Patient Experience at CommonSpirit Health (CSH). In this role, she provides overall strategic direction for patient experience transformation across the CSH enterprise. As a former Chief Quality Officer, she continually aligns Quality, Safety and Patient Experience initiatives into a comprehensive experience for consumers and patients. Her work focuses on a consistent approach to human interactions in every service area across the Care Continuum. Leveraging Mission-driven healthcare, high reliability principles and person-centered care, she works to align CSH initiatives around the patient and consumer with a human connection and quality outcome with every patient interaction. She has over 30 years of healthcare leadership experience in diverse healthcare settings. Her strengths include disciplined servant leadership with a team-based approach to building accountable structures and processes that drive improvement across complex healthcare systems. She has published extensively in peer-reviewed journals and speaks nationally on various subjects including quality, safety, patient experience, consumer-centric care and evidence-based practice. Additionally, she has served on multiple national boards and advisories. Prior to joining CSH, she held a variety of clinical, operational and leadership positions at Centura Health, Banner Health, AirEvac Services and HonorHealth.

As CommonSpirit’s CEO, Wright leads one of the country’s largest and most diverse health care organizations, with an expansive network of over 2,200 care sites across 24 states. A seasoned health care executive, Wright brings 30+ years of leadership experience working in large, complex health systems, most recently at Henry Ford Health in Detroit, Michigan, where he led the system through the COVID-19 pandemic and two successful mergers, significantly expanding its footprint and growing revenue. Wright has regularly been recognized by Modern Healthcare as one of the “100 Most Influential People in Healthcare” and has been named to the “Top 25 Minority Executives in Healthcare,” “Crain’s Detroit Business’ Newsmakers of the Year” and HealthLeaders Media’s “20 People Who Make Healthcare Better” lists.

Wright is an avid servant leader and community advocate, and a strong voice for improving health care. As the immediate past chair of the American Hospital Association and a former chair of America’s Essential Hospitals, Wright continues to actively advance the priorities of hospitals across the country, helping ensure their needs are represented and addressed effectively. Originally from Tuskegee, Alabama, Wright received his master’s degree in Healthcare Administration from Indiana University, and completed his bachelor’s degree with honors in Chemistry from Le Moyne, a Jesuit college in upstate New York.

Shelley Parn is an accomplished HR executive with over 25 years of experience in leading strategic HR initiatives in healthcare organizations. As the Chief Human Resources Officer at OSF Healthcare, Shelley is accountable for all aspects of human capital management, driving organizational development/effectiveness, HR Operations, talent development, physician and app recruitment/retention and employee engagement. With a passion for fostering inclusive workplace cultures, Shelley has implemented innovative diversity and inclusion programs that have impacted the culture of OSF HealthCare. Their strategic approach to talent acquisition and retention has positioned OSF Healthcare as an employer of choice within the industry.