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Our speakers
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Patrick T. Ryan
Chairman & Chief Executive Officer
Press Ganey
Patrick T. Ryan
Chairman & Chief Executive Officer
Press Ganey
Darren Dworkin
President & Chief Operating Officer
Press Ganey
Darren Dworkin
President & Chief Operating Officer
Press Ganey
Katie Ledecky
Most Decorated U.S. Female Olympian
Katie Ledecky
Most Decorated U.S. Female Olympian
Katie Ledecky is a legendary swimmer and one of the most decorated female athletes in history, with 14 Olympic medals and 21 World Championships. She has also broken 16 world records. Beyond her swimming achievements, Katie continues to inspire others as an advocate for education and a role model.
Scott Galloway
Entrepreneur & Professor of Marketing
NYU’s Stern School of Business
Scott Galloway
Entrepreneur & Professor of Marketing
NYU’s Stern School of Business
Scott Galloway is a renowned marketing professor, serial entrepreneur, bestselling author, and award-winning podcaster. He has founded multiple companies, including Prophet, RedEnvelope, L2, and Section, and served on the boards of major corporations, from The New York Times Company to Urban Outfitters.
Kaycee Nickell DNP, RN
Sys Dir Nursing Development & Retention
Norton Healthcare
Kaycee Nickell DNP, RN
Sys Dir Nursing Development & Retention
Norton Healthcare
Naseem Almulla
Customer Experience Director
Naseem Almulla
Customer Experience Director
Carolina Anthony
Executive Director, Brand & Digital Content Strategy
AdventHealth
Carolina Anthony
Executive Director, Brand & Digital Content Strategy
AdventHealth
Mary Jo Assi DNP, RN, NEA-BC, FAAN
Associate Chief Nursing Officer and Partner, Strategic Consulting
Press Ganey
Mary Jo Assi DNP, RN, NEA-BC, FAAN
Associate Chief Nursing Officer and Partner, Strategic Consulting
Press Ganey
Derek Avera
Senior Consultant
Focus3
Derek Avera
Senior Consultant
Focus3
Ryan Baca MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services
Ryan Baca MBA, CPXP
Care Experience Executive Director
Presbyterian Healthcare Services
Ryan Baca is the Executive Director of Care Experience at Presbyterian Healthcare Services, where she leads the organization’s patient experience strategic efforts and the development of language access for hospitals and clinics across New Mexico. Ryan’s advocacy focuses on amplifying the voice of the customer and transforming patient experience. With a deep commitment to addressing healthcare disparities, Ryan has driven significant progress in improving care experiences for limited English proficient patients. Her innovative strategies and dedication make her a key figure in advancing equitable healthcare delivery.
Marcia Baker DHA, MSN, RN, CPPS
Patient Safety Program Director
Novant Health
Marcia Baker DHA, MSN, RN, CPPS
Patient Safety Program Director
Novant Health
Taruna Banerjee
Associate Chief Quality and Patient Safety Officer
Cambridge Health Alliance
Taruna Banerjee
Associate Chief Quality and Patient Safety Officer
Cambridge Health Alliance
Taruna R, Banerjee is the Associate Chief Quality and Patient Safety Officer at Cambridge Health Alliance. In this key leadership role she is responsible for promoting a culture of safety, patient and staff engagement, and performance excellence aligned with national patient safety goals. She has an extensive background in managing quality improvement efforts, developing a culture of high reliability and safety, quality measurement, accreditation and regulatory compliance, and standardization of care. Taruna feels deeply committed to Cambridge Health Alliance mission and vision and is particularly proud of her work in advancing health equity. Taruna is a Certified Professional in Patient Safety (CPPS) and she has also completed the advanced training program (ATP) from Intermountain Healthcare. She received her BA from Wellesley College and her MPH from Columbia University Mailman School of Public Health. Taruna joined CHA in 2019 after serving as a Director of Quality and Safety at Boston Children’s Hospital. Prior to this Taruna worked at Mass General Brigham overseeing ambulatory and hospital quality measurement and improvement efforts.
Sunni Barnes PhD
VP Patient Experience & Quality/ Survey Operations
Baylor Scott & White
Sunni Barnes PhD
VP Patient Experience & Quality/ Survey Operations
Baylor Scott & White
Steph Bayer JD
Senior Director of Patient Experience
Cleveland Clinic
Steph Bayer JD
Senior Director of Patient Experience
Cleveland Clinic
Susan Beaty MSN, RN
President of Eastern Region & Administrator
FirstHealth Moore Regional Hospital-Hoke
Susan Beaty MSN, RN
President of Eastern Region & Administrator
FirstHealth Moore Regional Hospital-Hoke
Tina Bennett
Yale New Haven Health System
Tina Bennett
Yale New Haven Health System
Elizabeth Benz
Vice President Operations
Network Health
Elizabeth Benz
Vice President Operations
Network Health
Amanda Binnix MBA, BSN, RN, CPHQ
Director of Patient Safety and Organizational Readiness
Methodist Health System Dallas Texas
Amanda Binnix MBA, BSN, RN, CPHQ
Director of Patient Safety and Organizational Readiness
Methodist Health System Dallas Texas
Amanda Binnix is the current Director of Patient Safety and Organizational Readiness for Methodist Health System. Her focus is on building processes to sustain the system’s High Reliability efforts, managing the system event management platform to align with patient and workforce safety initiatives, overseeing improvements to our system policy & guideline process, and supporting efforts for continued readiness and successful Joint Commission accreditation for all of our hospitals. Amanda has over 18 years of clinical and leadership experience in Emergency Nursing, Trauma Program Management, Quality, Patient Safety, and Leadership. She holds Associate Degree in Nursing, a Bachelor of Science Degree in Nursing, a Masters’ Degree in Business in Healthcare Management, is a Certified Professional In Healthcare Quality (CPHQ), Lean Six Sigma Yellow Belt (LSSYB), and was previously a Certified Emergency Room Nurse (CEN).
Barb Bobula MSMOE, CPXP
Vice President of Patient Experience
Allegheny Health Network, Pittsburgh, PA
Barb Bobula MSMOE, CPXP
Vice President of Patient Experience
Allegheny Health Network, Pittsburgh, PA
Jennifer Bollinger
SVP, Chief Consumer and Brand Officer
Sutter Health
Jennifer Bollinger
SVP, Chief Consumer and Brand Officer
Sutter Health
Ashley Brown MHA
Patient Experience Director
UF Health
Ashley Brown MHA
Patient Experience Director
UF Health
Carolyne Burgess
AVP, Digital Resource & Analytics, Consumer Digital Services
Northwell Health
Carolyne Burgess
AVP, Digital Resource & Analytics, Consumer Digital Services
Northwell Health
Michelle Burtchin MSN, RN, CNML
Chief Nursing Officer
Bon Secours Mercy Health
Michelle Burtchin MSN, RN, CNML
Chief Nursing Officer
Bon Secours Mercy Health
Karen Byrnes MSN, RN, CPXP
System Director Patient Experience Improvement
Karen Byrnes MSN, RN, CPXP
System Director Patient Experience Improvement
Samantha Callen MBA
Director, Patient Experience Service Excellence
Allegheny Health Network, Pittsburgh, PA
Samantha Callen MBA
Director, Patient Experience Service Excellence
Allegheny Health Network, Pittsburgh, PA
Andy Canning MHA
Vice President, Operations
MedStar Ambulatory Services
Andy Canning MHA
Vice President, Operations
MedStar Ambulatory Services
Brian Carlson MHA, MBA
Vice President, Patient Experience
Vanderbilt Health
Brian Carlson MHA, MBA
Vice President, Patient Experience
Vanderbilt Health
Tyler Carpenter
Tampa General Hospital
Tyler Carpenter
Tampa General Hospital
Mel Carrillo MBA, BSN, RN, CPXP
Manager - Patient Experience
The Queen's Health Systems
Mel Carrillo MBA, BSN, RN, CPXP
Manager - Patient Experience
The Queen's Health Systems
Mel Carrillo, MBA, BSN, RN, CPXP, Manager – Patient Experience: Carrillo has over 25 years of experience as a Registered Nurse and nurse leader with a clinical background in leading system programs and management of inpatient, procedural and outpatient clinics. He is a Certified Patient Experience Professional with over 10 years of experience leading Patient Experience for various health systems. He has a Master of Business Administration from the University of Phoenix and Bachelor of Nursing from Rutger’s University.
Nathan Causey MBA, CPXP
Nathan Causey MBA, CPXP
Dana Cheyne MHSA
Manager, Patient and Guest Services & Volunteer Services
The Christ Hospital Network
Dana Cheyne MHSA
Manager, Patient and Guest Services & Volunteer Services
The Christ Hospital Network
Jason Coffey
Dir, Employee Experience
Norton Healthcare
Jason Coffey
Dir, Employee Experience
Norton Healthcare
Amy Compton-Phillips M.D.
President & Chief Physician Executive
Press Ganey
Amy Compton-Phillips M.D.
President & Chief Physician Executive
Press Ganey
Joanne Conroy MD
CEO
Dartmouth Health
Joanne Conroy MD
CEO
Dartmouth Health
Tabatha Cooper
Senior Director, Care Experience Operations
HCA Healthcare
Tabatha Cooper
Senior Director, Care Experience Operations
HCA Healthcare
Tabatha joined HCA Healthcare in 2016, with a background in statistics and analytics. She has supported data and analytics work for Patient Experience, Trauma Research, Health Equity, and Safety. Tabatha earned her BS in Biology and MS in Animal Science with a concentration in statistics from The University of Tennessee in Knoxville, TN (Go Vols!). Prior to healthcare, she worked for the U.S. Department of Agriculture in Washington D.C. as a statistician supporting the national bovine genomics program. Her greatest strengths are all centered around a passion for connecting with people (Positivity, Responsibility, Empathy, Adaptability, Includer). Tabatha strives to bridge the gap between a technical environment of data, computer science, and analytics to those who provide care to the patients we serve. She is eager to continue learning and developing alongside leaders in the healthcare industry who she is fortunate enough to work with each and every day.
Richard Corder
Senior Principal, Consulting & Professional Services
Press Ganey
Richard Corder
Senior Principal, Consulting & Professional Services
Press Ganey
Evelyn Curls MD, MBA
Vice Chair of Ambulatory Medicine, Clinical Chief of GIM/HSR
UCLA Health
Evelyn Curls MD, MBA
Vice Chair of Ambulatory Medicine, Clinical Chief of GIM/HSR
UCLA Health
Dr. Evelyn Curls is the Vice Chair of Ambulatory Medicine for the Department of Medicine (DoM) and Clinical Chief of the UCLA Division of General Internal Medicine and Health Services Research (GIM/HSR). She leads collaborative clinical practices across all DoM primary care and specialty ambulatory services. Her responsibilities encompass supervision and operational oversight of the DoM’s ambulatory healthcare delivery for over 100 multi-specialty and primary care clinics throughout Southern California and the Central Coast. She has a key role in building and optimizing clinical infrastructure, physician management and recruitment, professional development, and community engagement through local and regional representation of UCLA Health’s clinical and strategic interests. A Los Angeles native, Dr. Curls earned her B.S. in Biomedical Engineering from USC and simultaneously completed her M.D. and MBA at UCLA. Before residency, she consulted for Johnson & Johnson and AMREF Health Africa, advising clinics on financial and operational strategies in the U.S. and Sub-Saharan Africa. Her work included strategic planning for Federally Qualified Health Centers and HIV/AIDS-focused hospitals. In her clinical practice, she specializes in providing culturally competent care to a patient panel largely composed of women of color. Dr. Curls has served on the Executive Board of the Department of Medicine Professional Group (DMPG), ultimately becoming President and focusing on physician wellness. She implemented sustainability blocks to provide clinical faculty with greater schedule flexibility. Additionally, she collaborates with the Office of Patient Experience to enhance patient dismissal policies and chairs the Patient Safety Alert Committee, ensuring safety against workplace violence.
Brittany Cushman MAIOP
Business Systems Analyst
Brittany Cushman MAIOP
Business Systems Analyst
Linh Dang
Chief Experience Officer
Cook County Health
Linh Dang
Chief Experience Officer
Cook County Health
With over 20 years of health care leadership experience, Linh Dang currently serves as Cook County Health’s Chief Experience Officer – creating new initiatives to enhance both the patient and employee experience at the health system to ensure quality care and creating a healing, supportive environment for all. She oversees Patient Experience, Employee Engagement, Patient Relations, Auxiliary, Volunteer Services, and Chaplaincy. She is a contributing author to the published books: “Core Curriculum for Arts in Health Professionals”, “Healing Walls at NYC Health + Hospitals/Harlem”, and “The Covid-19 Response in New York City”. Ms. Dang combines her love for art and humanity by offering meaningful art programs to combat compassion fatigue, anxiety, and burnout at the healthcare facilities. She believes art can heal the soul where medicine cannot. Her goal is to spread joy in work at every healthcare system using the arts. And to ensure everyone feels worthy to be seen, heard, and acknowledged.
Chrissy Daniels MS
Chief Experience Officer
Press Ganey
Chrissy Daniels MS
Chief Experience Officer
Press Ganey
Chrissy collaborates with teams across Press Ganey to design, develop, and deliver strategies to boost patient experience that are informed by over 400 million patient voices. Chrissy works closely with healthcare organizations nationwide as a strategic and operational partner. Chrissy brings over 30 years of expertise in advancing the patient experience and building an engaging and collaborative culture. Frequently called upon as a guest speaker, she is widely recognized for her pioneering work in healthcare consumerism and physician performance data transparency.
Dr. Jennifer Danzig MD
Associate Medical Director, Office of Feedback
Children's Hospital of Philadelphia
Dr. Jennifer Danzig MD
Associate Medical Director, Office of Feedback
Children's Hospital of Philadelphia
Dr. Jennifer Danzig is an Attending Physician in the Section of Hospital Medicine at The Children’s Hospital of Philadelphia, where she also serves as the Associate Medical Director in the Office of Feedback. Within that role, she serves as the physician liaison for the grievance review process, partners to lead the strategy and operations of the Office of Feedback, and provides clinical support to increase the family voice in hospital initiatives.Dr. Danzig graduated from the University of Michigan Medical School. She completed her residency training in Pediatrics and fellowship training in Pediatric Endocrinology at The Children’s Hospital of Philadelphia. She is a Clinical Associate Professor of Pediatrics at the Perelman School of Medicine at the University of Pennsylvania. Dr. Danzig is board certified in General Pediatrics, Pediatric Endocrinology and Pediatric Hospital Medicine. Her clinical practice focuses on the inpatient care of medically complex patients.
Tracy Deaner
Director of Patient Experience
CentraState Healthcare System
Tracy Deaner
Director of Patient Experience
CentraState Healthcare System
Ani Demurchyan
Ani Demurchyan
Subashnie Devkaran PhD, FACHE, CPHQ, FISQua, MScHM
Chair, Quality and Value
Mayo Clinic
Subashnie Devkaran PhD, FACHE, CPHQ, FISQua, MScHM
Chair, Quality and Value
Mayo Clinic
Jaqui Dixon
Director of Patient Experience
Vanderbilt University Medical Center
Jaqui Dixon
Director of Patient Experience
Vanderbilt University Medical Center
Lanie Dixon MBA, CPXP, FACHE
VP, Patient Experience
Lanie Dixon MBA, CPXP, FACHE
VP, Patient Experience
Jeff Doucette DNP, RN, NEA-BC, FACHE, FAAN
Senior Vice President & Chief Nursing Officer
Press Ganey
Jeff Doucette DNP, RN, NEA-BC, FACHE, FAAN
Senior Vice President & Chief Nursing Officer
Press Ganey
Sean Dowdy MD, FACS, FACOG
Chief Value Officer and Associate Dean of Practice Transformation
Mayo Clinic
Sean Dowdy MD, FACS, FACOG
Chief Value Officer and Associate Dean of Practice Transformation
Mayo Clinic
James Driscoll PhD
Director of Patient Experience / Employee Engagement
Cook County Health
James Driscoll PhD
Director of Patient Experience / Employee Engagement
Cook County Health
Jessica Dudley MD
Chief Clinical Officer
Press Ganey
Jessica Dudley MD
Chief Clinical Officer
Press Ganey
Jessica leads efforts to support organizations in increasing clinician engagement and improving patient care outcomes, particularly among physicians. Her areas of expertise include leadership development, clinical care redesign through outstanding teamwork, addressing clinician burnout, and advancing professional fulfillment. Jessica also leads Press Ganey’s Workforce Well-Being Collaborative, an initiative designed to help healthcare organizations identify, understand, and respond to the varied and disparate needs of their workforce.
Julie Edmond
Patient Experience Performance Advisor
Inova Health
Julie Edmond
Patient Experience Performance Advisor
Inova Health
Amberlee Fay MHA, CXP
Enterprise Director
UK Healthcare
Amberlee Fay MHA, CXP
Enterprise Director
UK Healthcare
Christopher Fonseca
Program Director, Clinician Patient Relationships
UCLA Health
Christopher Fonseca
Program Director, Clinician Patient Relationships
UCLA Health
Chris Fonseca is the Program Director of Clinician Patient Relationships within the Office of the Patient Experience Department. As Program Director, Chris constructed, implemented, and manages three new physician-led, multidisciplinary committees aimed at addressing patient conduct, infrastructure for physician transparency appeals, and enhance tools for communicating with the Office of Patient Experience. Chris earned his B.S. in Biology from UCLA before starting his career with UCLA Health as a volunteer Spanish interpreter. Soon after, Chris pursued his passion for helping patients by taking on a role as a patient advocate within the Office of the Patient Experience. Chris’s compassion and experience in mitigating and resolving challenges between patients and their providers proved to be paramount in his new role as Program Director of Clinician Patient Relationships.
Mickey Foster
Chief Executive Officer
FirstHealth of the Carolinas
Mickey Foster
Chief Executive Officer
FirstHealth of the Carolinas
Stacy Friedman
Quality Director
Doctors Healthcare Plan
Stacy Friedman
Quality Director
Doctors Healthcare Plan
Jenny Fry MBA
Director of HR Strategic Partnerships, Western Region
OSF Healthcare
Jenny Fry MBA
Director of HR Strategic Partnerships, Western Region
OSF Healthcare
Jenny Fry has served the Sisters and Mission of OSF HealthCare since April of 2013. In her tenure, she has supported multiple executive teams in the Western Region of the organization. Jenny has a passion for cultivating relationships between leaders and staff to meet cultural visions and goals. She also works diligently to promote a highly engaged and effective workforce that will also meet their operational goals. Jenny strives to build a highly engaged, functioning and successful team as a leader herself. She leads and participates in the strategy development, design and administration for OSF’s Press Ganey survey. Jenny also spent eight years in Human Resources management in the pork production industry. Jenny has her Master’s of Business Administration from Western Governor’s University and her Bachelor’s of Arts Degrees from Monmouth College in Sociology, Anthropology, and Spanish.
Roxanna Gapstur PhD, RN
President & CEO
WellSpan Health
Roxanna Gapstur PhD, RN
President & CEO
WellSpan Health
Kristy Gay MHA
Chief Experience Officer
Baptist Memorial Care Corporation
Kristy Gay MHA
Chief Experience Officer
Baptist Memorial Care Corporation
Heather Geisler
EVP, Chief Brand & Experience Officer
Henry Ford Health System
Heather Geisler
EVP, Chief Brand & Experience Officer
Henry Ford Health System
Nicole George
VP, Associate Chief Nursing Officer
Press Ganey
Nicole George
VP, Associate Chief Nursing Officer
Press Ganey
Viji George DNP, MA, RN, RNC-NIC, NEA-BC
Clinical Excellence Program Manager, Texas Health Resources, Magnet Program Director
Texas Health Presbyterian Hospital Plano
Viji George DNP, MA, RN, RNC-NIC, NEA-BC
Clinical Excellence Program Manager, Texas Health Resources, Magnet Program Director
Texas Health Presbyterian Hospital Plano
Sven Gierlinger
SVP & Chief Experience Officer
Northwell Health
Sven Gierlinger
SVP & Chief Experience Officer
Northwell Health
Julie Goldstein-Dunn
Director Experience Insights and Analytics
Julie Goldstein-Dunn
Director Experience Insights and Analytics
Dr. Carmen Gonzalez MD, MSHQS
Chief Patient Safety Officer
The University of Texas MD Anderson Cancer Center
Dr. Carmen Gonzalez MD, MSHQS
Chief Patient Safety Officer
The University of Texas MD Anderson Cancer Center
Carmen Esther Gonzalez, MD, MSHQS, is a practicing board-certified professor in the Department of Emergency Medicine with clinical expertise in oncologic emergencies and the Chief Patient Safety Officer at The University of Texas MD Anderson Cancer Center. Dr. Gonzalez’s administrative expertise is in patient safety and organizational development. Dr. Gonzalez is certified in Quality Medicine by the American College of Medical Quality and obtained a Master of Science in Healthcare Quality and Safety degree at Jefferson University, Philadelphia, Pennsylvania. Dr. Gonzalez currently leads the Patient Safety Quality Officer Program. She co-leads various institutional safety/quality initiatives, including High-Reliability Organizing, the Tiered Readiness Briefing, the Patient Safety Officer on-call, the Actionable Findings Vigilance Unit and the Patient Safety Incident Command at MD Anderson Cancer Center.In 2024, Dr. Gonzalez was recognized by Becker’s Hospital Review as one of the 90 Patient Safety Experts to Know.
Kimberly Goode
Kimberly Goode
Brianne Goodwin
Senior Director, Risk Management & Patient Safety
Cambridge Health Alliance
Brianne Goodwin
Senior Director, Risk Management & Patient Safety
Cambridge Health Alliance
Susan Griffin
VP Administration
Doctors Healthcare Plan
Susan Griffin
VP Administration
Doctors Healthcare Plan
Nathan Hanke MS
Strategy and Workforce Belonging Manager, Office for Health Equity and Inclusion
Michigan Medicine, Ann Arbor, Michigan
Nathan Hanke MS
Strategy and Workforce Belonging Manager, Office for Health Equity and Inclusion
Michigan Medicine, Ann Arbor, Michigan
Leigh Harmening
Organizational Development Professional
OSF HealthCare
Leigh Harmening
Organizational Development Professional
OSF HealthCare
Janelle Harris MSN, RN, NE-BC
Clinical Director of Advanced Medical Nursing
Hospital of the University of Pennsylvania - Penn Medicine
Janelle Harris MSN, RN, NE-BC
Clinical Director of Advanced Medical Nursing
Hospital of the University of Pennsylvania - Penn Medicine
Susan Haufe Senior Principal
Consulting
Press ganey
Susan Haufe Senior Principal
Consulting
Press ganey
Camille Haycock MS, APN, NEA-BC
SVP, Patient Experience
CommonSpirit Health
Camille Haycock MS, APN, NEA-BC
SVP, Patient Experience
CommonSpirit Health
Yael Heher MD, MPH, FRCP(C)
Chief Quality Officer
Beth Israel Lahey Health, & Associate Professor - Harvard Medical School
Yael Heher MD, MPH, FRCP(C)
Chief Quality Officer
Beth Israel Lahey Health, & Associate Professor - Harvard Medical School
Kevin Hill
ECU Health
Kevin Hill
ECU Health
Stephanie Hogberg MSN, RN
AVP Patient Safety
Ardent Health Services
Stephanie Hogberg MSN, RN
AVP Patient Safety
Ardent Health Services
Thomas Hopkins LSSBB
Jonah, Director Patient Safety
Ardent Health Services
Thomas Hopkins LSSBB
Jonah, Director Patient Safety
Ardent Health Services
Joy Houck Jones
VP Organizational Development & Chief Learning Officer
WellSpan Health, York PA
Joy Houck Jones
VP Organizational Development & Chief Learning Officer
WellSpan Health, York PA
Debbie Hunter
Press Ganey
Debbie Hunter
Press Ganey
Patricia Jackson MBA, SHRM-CP
National Director, Affiliate Engagement
Planned Parenthood
Patricia Jackson MBA, SHRM-CP
National Director, Affiliate Engagement
Planned Parenthood
Shawna Jaworowski MA
Director, People Analytics
Hartford HealthCare, Hartford, CT
Shawna Jaworowski MA
Director, People Analytics
Hartford HealthCare, Hartford, CT
Doug Johnson
Patient Experience Officer
Endeavor Health
Doug Johnson
Patient Experience Officer
Endeavor Health
Kelly Johnson
Sys VP Risk Mgmt, Care Coordination, & Patient Safety
Norton Healthcare
Kelly Johnson
Sys VP Risk Mgmt, Care Coordination, & Patient Safety
Norton Healthcare
Stephanie Jones-Wood MPH, COHQ
Director, Professional Experience & Fulfillment
Houston Methodist Physician Organization, Houston, TX
Stephanie Jones-Wood MPH, COHQ
Director, Professional Experience & Fulfillment
Houston Methodist Physician Organization, Houston, TX
Beatriz Juarez Rivera CHI
Language Access Supervisor
Presbyterian Healthcare Services
Beatriz Juarez Rivera CHI
Language Access Supervisor
Presbyterian Healthcare Services
Seth Kaplan MPH
Director of Marketing and Customer Engagment
HonorHealth, Scottsdale, AZ
Seth Kaplan MPH
Director of Marketing and Customer Engagment
HonorHealth, Scottsdale, AZ
Chhavi Katyal
Senior Vice President, System Chief Quality Officer
Catholic Health
Chhavi Katyal
Senior Vice President, System Chief Quality Officer
Catholic Health
Jenna Kelly
Lifepoint Health
Jenna Kelly
Lifepoint Health
Joan Kelly
Partner
Press Ganey Consulting
Joan Kelly
Partner
Press Ganey Consulting
Marcello Khattar MBA
Director Patient Experience
Adventist HealthCare, Gaithersburg, MD
Marcello Khattar MBA
Director Patient Experience
Adventist HealthCare, Gaithersburg, MD
Melissa Kochuk
Director of Experience and Operations
University of North Carolina at Chapel Hill
Melissa Kochuk
Director of Experience and Operations
University of North Carolina at Chapel Hill
Steve Kreiser
Press Ganey
Steve Kreiser
Press Ganey
Keith Laffler MS Ed
Patient Family Advisory Committee Manager
University of New Mexico Health System
Keith Laffler MS Ed
Patient Family Advisory Committee Manager
University of New Mexico Health System
Keith Laffler has served the University of New Mexico Hospital for six years. In his current role, Keith manages The Patient Family Advisory Committee, which is located in The Patient Relations Department of the organization. Keith began his career at UNM Hospital working as an instructional design analyst in the Computer Learning Technologies department, teaching new staff and providers the electronic medical record system used at UNM Hospital. He has also worked in the Organizational and Professional Development department as a specialist. His work as a specialist included onboarding new staff and leadership positions to the organization as well as managing large scale change projects with areas and departments in the UNM Health system. Keith also taught managerial “soft skills” classes to leaders and staff that included conflict resolution, communication styles, and emotional intelligence concepts. Prior to his work at the University of New Mexico Hospital, Keith was an elementary and middle-school teacher for 14 years. Keith has a passion for the patient experience as well as engaging patients and families in the healthcare journey at UNM Hospital.
Seth Lake
Seth Lake
Wright Lassiter III MHA
CEO
CommonSpirit Health
Wright Lassiter III MHA
CEO
CommonSpirit Health
Payton Lawton
Cedars-Sinai
Payton Lawton
Cedars-Sinai
Thomas H. Lee MD
Chief Medical Officer
Press Ganey
Thomas H. Lee MD
Chief Medical Officer
Press Ganey
Jacalyn Liebowitz
Adventist Health West
Jacalyn Liebowitz
Adventist Health West
Devin Lippert MBA
Administrative Director, Office of Patient Experience
Michigan Medicine, Ann Arbor, Michigan
Devin Lippert MBA
Administrative Director, Office of Patient Experience
Michigan Medicine, Ann Arbor, Michigan
Devin Lippert
Administrative Director, Office of Patient Experience
Michigan Medicine
Devin Lippert
Administrative Director, Office of Patient Experience
Michigan Medicine
Kristen Long DNP, RN
Vice President/Chief Nursing Executive
North Mississippi Medical Center
Kristen Long DNP, RN
Vice President/Chief Nursing Executive
North Mississippi Medical Center
Kristen Long DNP, RN
Vice President/Chief Nurse Executive
North Mississippi Medical Center
Kristen Long DNP, RN
Vice President/Chief Nurse Executive
North Mississippi Medical Center
Vicki LoPachin
Chief Medical Office
Mount Sinai
Vicki LoPachin
Chief Medical Office
Mount Sinai
Jen Lorenz DNP, MHA, MA, RN, CPXP, CNE
The Fred C. Rothstein, M.D., Endowed Chief Patient Experience Officer & Vice President, Ambulatory Quality Operations & Analytics
University Hospitals Health System, Cleveland, Ohio
Jen Lorenz DNP, MHA, MA, RN, CPXP, CNE
The Fred C. Rothstein, M.D., Endowed Chief Patient Experience Officer & Vice President, Ambulatory Quality Operations & Analytics
University Hospitals Health System, Cleveland, Ohio
Kiran Lukose MD, FHM
Clinical Assistant Professor
UF Health
Kiran Lukose MD, FHM
Clinical Assistant Professor
UF Health
Dr. Lukose is a clinical assistant professor at the University of Florida. He completed his residency at UF and joined the Division of hospital medicine in 2015. He currently serves as the Vice Chief of the division. He is also the Medical Director of the Care One Clinic. His academic interests are around care for vulnerable patient population and developing integrated care models in outpatient and in-patient settings. He is an avid promotor of interprofessional education to integrate multi discipline approach in patient care.
Jill Lupinetti MPH
Supervisor, Online Reputation Management
Universal Health Services, Inc.
Jill Lupinetti MPH
Supervisor, Online Reputation Management
Universal Health Services, Inc.
Janet Maksoud
Chief Human Resources Officer
Mount Sinai
Janet Maksoud
Chief Human Resources Officer
Mount Sinai
Rajesh Mangrulkar MD, FNAP
Professor of Medicine and Learning Health Sciences, Director Michigan Center for Interprofessional Education
University of Michigan and Michigan Medicine, Ann Arbor, Michigan
Rajesh Mangrulkar MD, FNAP
Professor of Medicine and Learning Health Sciences, Director Michigan Center for Interprofessional Education
University of Michigan and Michigan Medicine, Ann Arbor, Michigan
Trudy Marks MHA, BSN, RN, CPPS
Patient Safety Program Director
Trudy Marks MHA, BSN, RN, CPPS
Patient Safety Program Director
Laura Massey DNP,MHA,RN,CPN
Chief Nursing Officer
Texas Health Presbyterian Hospital Plano
Laura Massey DNP,MHA,RN,CPN
Chief Nursing Officer
Texas Health Presbyterian Hospital Plano
James J. Matera DO FACOI CPE,
Sr. VP of Medical Affairs and Chief Medical Officer
CentraState Healthcare System
James J. Matera DO FACOI CPE,
Sr. VP of Medical Affairs and Chief Medical Officer
CentraState Healthcare System
Lauren McCall
Patient Experience Director
Norton Healthcare
Lauren McCall
Patient Experience Director
Norton Healthcare
Maria McGowan
Sr. Vice President, Marketing
Maria McGowan
Sr. Vice President, Marketing
Christine McKinney
Interim VP, Marketing & Member Experience
Blue Shield of California
Christine McKinney
Interim VP, Marketing & Member Experience
Blue Shield of California
Dr. Swati Mehta MD, FACP, SFHM, CPXP
Director of Quality & Performance
Vituity
Dr. Swati Mehta MD, FACP, SFHM, CPXP
Director of Quality & Performance
Vituity
Miranda Merriman MHI, CPXP
System Director, Ambulatory Patient Experience | Patient Relations
Inova Health, Fairfax, VAbar
Miranda Merriman MHI, CPXP
System Director, Ambulatory Patient Experience | Patient Relations
Inova Health, Fairfax, VAbar
Miranda’s healthcare journey began with personal experiences that underscored the importance of communication and perception in patient care, igniting a passion that has fueled her 15+ years in patient experience. Since 2010, when she officially entered the field, Miranda has focused on integrating operations, quality, and safety to enhance patient care. Her career includes three System Director roles: one in a 5-hospital system in rural South Dakota, another in a 3-hospital, 90+ clinic system in the Baltimore/Washington DC area, and now in Northern Virginia, overseeing over 300 ambulatory sites. Miranda’s experience in military medicine while in Germany and at Walter Reed has further deepened her understanding of patient care across the continuum. Her dedication earned her the Army Civilian Service Commendation Medal in 2019 and the Certified Patient Experience Professional (CPXP) designation in 2021. Miranda values her family, especially her daughter, born on Christmas Eve, whom she considers her greatest gift. Whether enjoying coffee, cheering for Oklahoma football, or savoring life’s simple pleasures, Miranda remains committed to serving her family, community, & her role as the System Director of Ambulatory Patient Experience & Patient Relations at Inova.
Dr. Erik Mikaitis
Chief Executive Officer
Cook County Health
Dr. Erik Mikaitis
Chief Executive Officer
Cook County Health
Courtney Millsap
Patient Experience & Safety Data Analyst
Courtney Millsap
Patient Experience & Safety Data Analyst
Chloe Miwa MPH
Administrative Fellow
Michigan Medicine, Ann Arbor, Michigan
Chloe Miwa MPH
Administrative Fellow
Michigan Medicine, Ann Arbor, Michigan
Reed Mollins
SVP Digital Services
Press Ganey
Reed Mollins
SVP Digital Services
Press Ganey
Vanessa Mona
Vice President, Consumer Insights and Experience
Henry Ford Health, Detroit, MI
Vanessa Mona
Vice President, Consumer Insights and Experience
Henry Ford Health, Detroit, MI
Marion Moore MSN, BSN, RN, CPXP
System Director Patient Experience Improvement
Marion Moore MSN, BSN, RN, CPXP
System Director Patient Experience Improvement
Jazzma Moore
Dir, Equality, Inclusion & Belonging
Norton Healthcare
Jazzma Moore
Dir, Equality, Inclusion & Belonging
Norton Healthcare
Kristin Murphy PharmD, BCPS, BCPPS, CPPS
Mgr Pharmacy Medication Safety
Kristin Murphy PharmD, BCPS, BCPPS, CPPS
Mgr Pharmacy Medication Safety
Joseph Narvaez
AVP, Business Intelligence, Patient Experience
Northwell Health
Joseph Narvaez
AVP, Business Intelligence, Patient Experience
Northwell Health
Jennifer Neidigh MHA, CCXP, FCXP-I
Sr. Customer Experience Strategist
Capital Blue Cross
Jennifer Neidigh MHA, CCXP, FCXP-I
Sr. Customer Experience Strategist
Capital Blue Cross
Alana Newman
Manager, Patient Safety
The University of Texas MD Anderson Cancer Center
Alana Newman
Manager, Patient Safety
The University of Texas MD Anderson Cancer Center
Alana Newman is the Manager of Patient Safety at The University of Texas MD Anderson Cancer Center in the Chief Quality Office. She earned her Master of Public Health and Master of Social Work degrees from Tulane University. Currently, she oversees a team of patient safety specialists, serves as a liaison to physician representatives in Patient Safety Quality Officer Program, and manages numerous institutional quality and safety strategic initiatives along with the institution’s safety event reporting system. Throughout the COVID-19 pandemic, she collaborated with a multi-disciplinary team to establish a dedicated testing site on campus and served as an operations manager for employee vaccine clinics. Alana has a passion for conceptualizing initiatives in safety, quality improvement, and health equity and she is often recognized for her collaborative skills and ability to unify efforts across a variety of roles and departments in her organization.
Megan Nghe MSN, RN
Director of Patient Experience and Feedback
Children’s Hospital of Philadelphia, Philadelphia, PA
Megan Nghe MSN, RN
Director of Patient Experience and Feedback
Children’s Hospital of Philadelphia, Philadelphia, PA
Kathleen Nightlinger OTD, OTR/L
Director of Healthcare Quality and Safety
Kathleen Nightlinger OTD, OTR/L
Director of Healthcare Quality and Safety
Jillian Nordstrom
Human Resources Business Partner
OSF HealthCare
Jillian Nordstrom
Human Resources Business Partner
OSF HealthCare
Jodi Pahl RN-BC, DNP
System CNO Workforce, EOC, and Outcomes
Bon Secours Mercy Health
Jodi Pahl RN-BC, DNP
System CNO Workforce, EOC, and Outcomes
Bon Secours Mercy Health
Jodi Pahl, RN-C, MSN is the Chief Nursing Executive for Bon Secours Mercy Health’s Acute Care. In this role, she is responsible for leading professional nurse recruitment and retention and improving quality and experience of patient care across forty Bon Secours and Mercy Health markets in South Carolina, Virginia, Kentucky, and Ohio. In her more than 25 years with the Mercy Health ministry, Pahl has worked to ensure patient safety and quality care through emboldened leadership, shared governance and the empowerment of nurses. She advanced from a critical care nurse to Chief Nursing Officer, serving at Mercy Health – St. Rita’s Medical Center in Lima, Ohio, and Mercy Health – St. Vincent Medical Center and St. Vincent Children’s Hospital in Toledo, Ohio. Through her efforts, she has helped Bon Secours Mercy Health hospitals achieve national recognition for their quality, commitment to nursing excellence and being preferred workplaces. Awards achieved through her leadership include Mercy Health – Lima Market receiving the 2019 100 Top Hospitals by IBM Watson Health, 2017 Best Places to Work in Healthcare by Modern Healthcare, 2017 Everest Award and The Leapfrog Hospital Safety Grade – “A” Rating. In Toledo, under her leadership the market achieved comprehensive stroke recertification and received the Best Place to Work award. Pahl also was instrumental in improving ED and inpatient experience scores to top quartile, opening of a new emergency department and opening a hospital in Perrysburg, Ohio. Pahl received her bachelor’s degree in nursing from the University of Toledo/Medical College of Ohio in 1990, a master’s degree in nursing from the University of Phoenix in 2000 and will be completing her Doctor of Nursing Practice (DNP) in 2024. She is committed to furthering nursing excellence and innovation by sharing her experiences and expertise. Pahl published an article in Telemedicine and E-Health on the My Chart Bedside application and co-authored an article in the Journal of Healthcare Risk Management on the impact of clinical crisis management following a prolonged strike by nursing, technical and support staff.
Shelley Parn
CHRO
OSF Health
Shelley Parn
CHRO
OSF Health
Shruti Patel MHA
Project Manager, Quality Improvement
Providence Health
Shruti Patel MHA
Project Manager, Quality Improvement
Providence Health
Natali Paz
Los Angeles County Health Services
Natali Paz
Los Angeles County Health Services
Kevin Phipps MBA, CPXP
Director, Patient Experience
Emory Healthcare Atlanta, GA
Kevin Phipps MBA, CPXP
Director, Patient Experience
Emory Healthcare Atlanta, GA
Linda Puu MSN, RN
Senior Vice President, Chief Nursing Executive and Quality and Patient Safety
The Queen's Health Systems
Linda Puu MSN, RN
Senior Vice President, Chief Nursing Executive and Quality and Patient Safety
The Queen's Health Systems
Luke Redding
Manager Workforce Insights & Operations
WellSpan Health, York PA
Luke Redding
Manager Workforce Insights & Operations
WellSpan Health, York PA
Jessie Reich PhD, RN, ANP-BC
Director of Patient Experience and Magnet Programs
Hospital of the University of Pennsylvania - Penn Medicine
Jessie Reich PhD, RN, ANP-BC
Director of Patient Experience and Magnet Programs
Hospital of the University of Pennsylvania - Penn Medicine
Jessie Reid
Orlando Health
Jessie Reid
Orlando Health
Jennifer Rice
Manager, Patient Experience
University of New Mexico Health System
Jennifer Rice
Manager, Patient Experience
University of New Mexico Health System
Jennifer is a local to the Albuquerque area and began her career as a Paramedic in June 2007 in Albuquerque, New Mexico. Her passion for healthcare led her to a variety of roles in the industry including pharmaceuticals, working for the Department of Defense (DoD) as a HIPAA Privacy Officer, a Healthcare Quality Manager, and eventually a medical Group Patient Advocate and Patient Experience Officer. In 2014 she left her role as a Manager of Major Accounts with a Pharmaceuticals Manufacturing Facility to move with her active duty Air Force spouse to Hawaii. In 2016, she started as an Office Support Assistant for the Army’s Schofield Barracks Health Clinic in Hawaii and was quickly promoted to Customer Relations Specialist, given her excellent networking and problem solving, while also earning her Green Belt Certification in process improvement. Continuing her dedication and passion for excellent healthcare within the military, Jennifer served as both a Group Patient Advocate and a Quality and Risk Manager while at Cannon AFB, New Mexico, where she was vital to the patient satisfaction and continued excellent accreditation record for the clinic. She was selected as the Group Patient Advocate and Patient Experience Officer for Kirtland, AFB in 2022 where she continued to strive for excellent medical care for all beneficiaries. While working for Kirtland AFB Jennifer partnered as a volunteer with the University of New Mexico Hospitals Patient Family Advisory Committee. By bringing a voice of the patients from KAFB this helped the two medical institutions improve on processes and quality of care. In July of 2024 Jennifer accepted a position as the Manager of Patient Experience with the University of New Mexico Hospital in an effort to continue to build and improve patient care for the many diverse families here in the state of New Mexico. Jennifer is the mother of one son, Tyler, who is in the 5th grade. Her husband, Chad, is retired from the Air Force after 21 years of service. She enjoys her early morning boxing/kick boxing classes before work and watching her son swim for the local Charger Aquatics swim team.
Julie Rish PhD
VP of Consumer Experience
AdventHealth
Julie Rish PhD
VP of Consumer Experience
AdventHealth
Dawn Robbins MBA
System Associate Vice President, Patient Experience
Baptist Health System, Louisville, KY
Dawn Robbins MBA
System Associate Vice President, Patient Experience
Baptist Health System, Louisville, KY
Katie Robbins MBA
Director of Patient Experience
Cleveland Clinic
Katie Robbins MBA
Director of Patient Experience
Cleveland Clinic
Cynthia Rooney
AVP of Quality
VillageCareMax
Cynthia Rooney
AVP of Quality
VillageCareMax
Erica Rossitto MBA/HCM, BSN, RN, NEA-BC
VP & Chief Nurse Executive
HCA Healthcare
Erica Rossitto MBA/HCM, BSN, RN, NEA-BC
VP & Chief Nurse Executive
HCA Healthcare
Nicole Rossol
Chief Patient Experience Officer
Stony Brook University Hospital
Nicole Rossol
Chief Patient Experience Officer
Stony Brook University Hospital
Julie Samuelson
Managing Consultant
Press Ganey
Julie Samuelson
Managing Consultant
Press Ganey
Cammy Sanders
Business Operations Manager
Cammy Sanders
Business Operations Manager
Lindsey F Schachter MD
Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine
Stony Brook University Hospital
Lindsey F Schachter MD
Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine
Stony Brook University Hospital
Matt Schaefer
VP Partnerships
Press Ganey
Matt Schaefer
VP Partnerships
Press Ganey
Lorelle Scheuer BSN, RN
Advisor Ambulitory Quality and Patient Safety
OhioHealth
Lorelle Scheuer BSN, RN
Advisor Ambulitory Quality and Patient Safety
OhioHealth
Eugene Scioscia Jr., MD
Chief Experience Officer
Allegheny Health Network, Pittsburgh, PA
Eugene Scioscia Jr., MD
Chief Experience Officer
Allegheny Health Network, Pittsburgh, PA
Theresa Scolaro CPXP
Assistant Vice President, Patient Experience and Associate Communication
MedStar Ambulatory Services, MedStar Health, Columbia, MD
Theresa Scolaro CPXP
Assistant Vice President, Patient Experience and Associate Communication
MedStar Ambulatory Services, MedStar Health, Columbia, MD
Dr. Veronica Scott-Fulton DNP, MBA-c, MPH, BSN, BA, NEA-BC
System Chief Nursing Executive
Bon Secours Mercy Health
Dr. Veronica Scott-Fulton DNP, MBA-c, MPH, BSN, BA, NEA-BC
System Chief Nursing Executive
Bon Secours Mercy Health
Sam Seering
Product Director
Epic
Sam Seering
Product Director
Epic
Debbi D Seibel MSW, LCSW
System Manager, Patient Experience
Endeavor Health
Debbi D Seibel MSW, LCSW
System Manager, Patient Experience
Endeavor Health
Michelle Sension
Baylor Scott & White Heart & Vascular Hospital
Michelle Sension
Baylor Scott & White Heart & Vascular Hospital
Purvi Shah
Director of Quality Management
VillageCareMax
Purvi Shah
Director of Quality Management
VillageCareMax
Phil Shaw
Director, Patient Relations
Rush University Medical Center
Phil Shaw
Director, Patient Relations
Rush University Medical Center
Regina Shupe DNP, RN
Executive Director Patient and Guest Services
The Christ Hospital Network
Regina Shupe DNP, RN
Executive Director Patient and Guest Services
The Christ Hospital Network
Beth Skala MSW, LCSW
Office of Feedback Supervisor
Beth Skala MSW, LCSW
Office of Feedback Supervisor
Beth Skala MSW, LCSW
Office of Feedback Supervisor
Children’s Hospital of Philadelphia
Beth Skala MSW, LCSW
Office of Feedback Supervisor
Children’s Hospital of Philadelphia
Beth Skala is the Supervisor of CHOP’s Family Relations-Office of Feedback team. Beth received her Master’s in Social Work from New York University and completed a post-graduate certificate in Bowen Family Systems Theory. In her role at CHOP, Beth supports the amplification of the patient and family voice. Through supportive conversations and the review of the reported experiences, Beth and her team collect valuable data and track trends and themes to support improvements to the patient experience across the enterprise. In addition to her work at CHOP, Beth supports parents of children living with an oncology diagnosis as a consultant for the Cancer Support Community, as well as provides LCSW supervision to fellow social workers. Outside of work, Beth enjoys family game nights with her husband and 3 sons.
Shannon Smith MSN, R.N.
Associate Nurse Executive
Shannon Smith MSN, R.N.
Associate Nurse Executive
Altaf Staionwala
President & CEO
Mackenzie Health
Altaf Staionwala
President & CEO
Mackenzie Health
Amber Stanley
Experience Manager
UNC Health, Morrisville, NC
Amber Stanley
Experience Manager
UNC Health, Morrisville, NC
Maddy Stern MS
Research Data & Technology Consultant
OhioHealth, Columbus, OH
Maddy Stern MS
Research Data & Technology Consultant
OhioHealth, Columbus, OH
Sally Strange PhD, RN
Director of Human Experience-Analytics
Sally Strange PhD, RN
Director of Human Experience-Analytics
Ingrid Summers
Managing Consultant
Press Ganey
Ingrid Summers
Managing Consultant
Press Ganey
Nicole Templeton MHSA, BSN, RN, CPPS
Patient Safety Officer
University of Michigan Health
Nicole Templeton MHSA, BSN, RN, CPPS
Patient Safety Officer
University of Michigan Health
Nicole Templeton has been a registered nurse for over 25 years. Her nursing experience in the United States Army and Surgical Intensive Care, coupled with a degree in Health Services Administration, has helped prepare her for work in Healthcare Quality and Safety. Her true passion is patient safety and creating reliable processes, combined with desired behaviors, to ensure best care of patients. Currently, Nicole is the Patient Safety Officer at Michigan Medicine. The Patient Safety division focuses on Prevention, Detection, and Correction of preventable harm events and near misses at University of Michigan Health (UMH).
Raji Thomas DNP, MBA, CPHQ, CPPS
Chief Quality Officer (Interim)
Cook County Health
Raji Thomas DNP, MBA, CPHQ, CPPS
Chief Quality Officer (Interim)
Cook County Health
Raji Thomas serves as the Chief Quality Officer (interim) for the Cook County Health system. Ms. Thomas joined CCH in July 2022 as the System Director of Patient Safety. She has extensive experience leading multidisciplinary teams in implementing key patient safety and regulatory compliance initiatives and leveraging data to drive quality improvement. Prior to joining CCH, Ms. Thomas served as Director of Quality and Patient Safety at The Joint Commission and as the Director of Patient Safety and Performance Improvement at Rush University Medical Center. She has also held leadership roles with Advocate Health and Barnes Jewish Hospital in St. Louis, MO. Ms. Thomas earned her Doctor of Nursing Practice Degree (DNP) at Loyola University-Chicago, and her Master of Business Administration (MBA) from Lewis University.
Kathrynn Thompson BSN, RN
Graduate Certificate in Patient Safety, High Reliability Program Lead
Kathrynn Thompson BSN, RN
Graduate Certificate in Patient Safety, High Reliability Program Lead
Kathrynn Thompson, a registered nurse with over 25 years of experience, currently serves as the High Reliability Lead at University of Michigan Health (UMH). In this role, Kathrynn collaborates closely with the Patient Safety Officer and the Director of Patient Safety to manage and oversee programs aimed at enhancing high reliability and fostering a robust culture of safety within the organization. Throughout her 20-year career at UMH, Kathrynn has held a variety of positions, including Patient Safety Program Manager, IT Application Manager, and Nursing Operations Administrator for opening the new Children’s and Women’s Hospital. Additionally, she has provided compassionate patient care as a Neonatal ICU RN. Kathrynn’s passion for reducing preventable harm in healthcare is both personal and professional. As the mother of a critically ill newborn, it has shaped her career and given her unique insights into the healthcare system from both a provider and patient perspective. Motivated by these experiences, she is committed to identifying areas for improvement and is dedicated to being an integral part of the solutions that enhance patient safety and care quality.
Ann Louise Tisdale-Ramos MBA
System Director, Talent and Organization Effectiveness
UHS, Binghamton, New York
Ann Louise Tisdale-Ramos MBA
System Director, Talent and Organization Effectiveness
UHS, Binghamton, New York
Sylvain Trepanier DNP, RN, CENP, FAONL, FAAN
SVP & System CNO
Providence
Sylvain Trepanier DNP, RN, CENP, FAONL, FAAN
SVP & System CNO
Providence
Tom Tull MBA, FACHE, CPXP
Vice President, Chief Experience Officer
Ballad Health
Tom Tull MBA, FACHE, CPXP
Vice President, Chief Experience Officer
Ballad Health
Jess Vander Zanden
Vice President, Quality and Clinical Integration
Network Health
Jess Vander Zanden
Vice President, Quality and Clinical Integration
Network Health
Tara Villon
Mount Sinai Health System
Tara Villon
Mount Sinai Health System
Shannon Vincent
Press Ganey
Shannon Vincent
Press Ganey
Cassie Voltzke OTR/L, CPXP
Patient Experience Transformation Partner
Essentia Health, Duluth, MN
Cassie Voltzke OTR/L, CPXP
Patient Experience Transformation Partner
Essentia Health, Duluth, MN
Anna Vriesema
Director, Digital Marketing
Duly Health and Care, Downers Grove, IL
Anna Vriesema
Director, Digital Marketing
Duly Health and Care, Downers Grove, IL
Laura Weber MBA, BSN, RN, CPHQ
Vice President Clinical Effectiveness and Patient Safety
Methodist Health System Dallas Texas
Laura Weber MBA, BSN, RN, CPHQ
Vice President Clinical Effectiveness and Patient Safety
Methodist Health System Dallas Texas
Laura Weber, RN, BSN, MBA/HCM, CPHQ Vice President—Clinical Effectiveness & Patient Safety Laura Weber serves as the system Vice President for quality & patient safety at Methodist Health System in Dallas, Texas. In her current role, Laura provides strategic and operational leadership across the health system to advance a culture of reliability, safety and performance improvement. Laura has more than 25 years of experience in healthcare and began her career as a practicing RN in critical care. Prior to joining MHS, Laura served in several leadership roles focusing on performance improvement, patient safety and quality improvement in both entity and system level positions. During her career, Laura has led initiatives to reduce hospital-acquired conditions, implementation of strategic quality improvement practices including the Improvement Academy at Methodist and transforming organizational culture to one of high reliability. With a passion for improvement and reliability in healthcare, Laura has also previously served on the Board of Examiners for the National Baldrige Quality Program and the Texas Award Program for Performance Excellence. Laura holds a bachelor of science degree in Nursing and a Master of Business Administration/Health Care Management. She is a Certified Professional in Healthcare Quality.
Anne Wellington
SVP, Strategy and Partnerships
Press Ganey
Anne Wellington
SVP, Strategy and Partnerships
Press Ganey
Brandi West
VP of Marketing and Consumer Innovation
AdventHealth
Brandi West
VP of Marketing and Consumer Innovation
AdventHealth
Beth Whetzel PT
Advisor- System Quality, Accreditation and Patient Safety
OhioHealth
Beth Whetzel PT
Advisor- System Quality, Accreditation and Patient Safety
OhioHealth
Michelle Wiles MA
Vice Chancellor and Chief People & Culture Officer
The University of Arkansas for Medical Sciences
Michelle Wiles MA
Vice Chancellor and Chief People & Culture Officer
The University of Arkansas for Medical Sciences
Mary-Agnes Wilson
Executive VP, COO & CNO
Mackenzie Health
Mary-Agnes Wilson
Executive VP, COO & CNO
Mackenzie Health
Ben Wolfe
Director, Digital Transformation
Rush University Medical Center
Ben Wolfe
Director, Digital Transformation
Rush University Medical Center
Kelly Wood MBA, BSCJA, CPPS
Director – Safety | Safety and Reliability
Bon Secours Mercy Health
Kelly Wood MBA, BSCJA, CPPS
Director – Safety | Safety and Reliability
Bon Secours Mercy Health
Marty Wright
Partner
Press Ganey Consulting
Marty Wright
Partner
Press Ganey Consulting
Baligh Yehia MD, MPP, MSc, FACP
President
Jefferson Health
Baligh Yehia MD, MPP, MSc, FACP
President
Jefferson Health
WHEN
February 3-5, 2025
WHERE
Walt Disney World Swan and Dolphin
1500 Epcot Resorts Blvd
Orlando, FL 32830