Patrick T. Ryan

Chairman & Chief Executive Officer
Press Ganey

Darren Dworkin

President & Chief Operating Officer
Press Ganey

Katie Ledecky

Most Decorated U.S. Female Olympian

Scott Galloway

Entrepreneur & Professor of Marketing
NYU’s Stern School of Business

Naseem Almulla

Customer Experience Director

Mary Jo Assi DNP, RN, NEA-BC, FAAN

Associate Chief Nursing Officer and Partner, Strategic Consulting
Press Ganey

Derek Avera

Senior Consultant
Focus3

Ryan Baca MBA, CPXP

Care Experience Executive Director
Presbyterian Healthcare Services

Marcia Baker DHA, MSN, RN, CPPS

Patient Safety Program Director
Novant Health

Taruna Banerjee

Cambridge Health Alliance

Sunni Barnes PhD

VP Patient Experience & Quality/ Survey Operations
Baylor Scott & White

Steph Bayer JD

Senior Director of Patient Experience
Cleveland Clinic

Susan Beaty MSN, R.N

President
MRH-Hoke

Tina Bennett

Yale New Haven Health System

Elizabeth Benz

Vice President Operations
Network Health

Amanda Binnix MBA, BSN, RN, CPHQ

Director of Patient Safety and Organizational Readiness
Methodist Health System Dallas Texas

Barb Bobula MSMOE, CPXP

Vice President of Patient Experience
Allegheny Health Network, Pittsburgh, PA

Jennifer Bollinger

SVP, Chief Consumer and Brand Officer
Sutter Health

Carolyne Burgess

AVP, Digital Resource & Analytics
Northwell Health

Karen Byrnes MSN, RN, CPXP

System Director Patient Experience Improvement

Samantha Callen MBA

Director, Patient Experience Service Excellence
Allegheny Health Network, Pittsburgh, PA

Andy Canning MHA

Vice President, Operations
MedStar Ambulatory Services

Brian Carlson MHA, MBA

Vice President, Patient Experience
Vanderbilt Health

Tyler Carpenter

Tampa General Hospital

Mel Carrillo

The Queen's Health System

Nathan Causey MBA, CPXP

Dana Cheyne MHSA

Manager, Patient and Guest Services & Volunteer Services
The Christ Hospital Network, Cincinnati, OH

Amy Compton-Phillips M.D.

President & Chief Physician Executive
Press Ganey

Joanne Conroy MD

CEO
Dartmouth Health

Tabatha Cooper

Senior Director Care Experience Operations
HCA Healthcare, Nashville, TN

Richard Corder

Senior Principal, Consulting & Professional Services
Press Ganey

Evelyn Curls MD, MBA

Vice Chair of Ambulatory Medicine, Clinical Chief of GIM/HSR
UCLA Health

Brittany Cushman MAIOP

Business Systems Analyst

Linh Dang

Chief Experience Officer
Cook County Health

Chrissy Daniels MD, MS

Chief Experience Officer
Press Ganey

Dr. Jennifer Danzig MD

Associate Medical Director, Office of Feedback

Tracy Deaner

Director of Patient Experience
CentraState Healthcare System

Ani Demurchyan

Subashnie Devkaran PhD, FACHE, CPHQ, FISQua, MScHM

Chair, Quality and Value
Mayo Clinic

Jaqui Dixon

Vanderbilt University Medical Center

Lanie Dixon MBA, CPXP, FACHE

VP, Patient Experience

Jeff Doucette DNP, RN, NEA-BC, FACHE, FAAN

Senior Vice President & Chief Nursing Officer
Press Ganey

Sean Dowdy M.D.,FACS, FACOG

Chief Value Officer and Associate Dean of Practice Transformation
Mayo Clinic

Jessica Dudley

Chief Clinical Officer
Press Ganey

Julie Edmond

Patient Experience Performance Advisor
Inova Health

Amberlee Fay MHA, CXP

Enterprise Director
UK Healthcare

Christopher Fonseca

Program Director, Clinician Patient Relationships
UCLA Health

Mickey Foster

FirstHealth of the Carolinas

Stacy Friedman

Quality Director
Doctors Healthcare Plan

Jenny Fry

OSF Healthcare

Roxanna Gapstur PhD, RN

President & CEO
WellSpan Health

Kristy Gay MHA

Chief Experience Officer
Baptist Memorial Care Corporation

Heather Geisler

EVP, Chief Brand & Experience Officer
Henry Ford Health System

Nicole George

VP, Associate Chief Nursing Officer
Press Ganey

Viji George DNP, MA, RN, RNC-NIC, NEA-BC

Clinical Excellence Program Manager, Texas Health Resources, Magnet Program Director
Texas Health Presbyterian Hospital Plano

Sven Gierlinger

Northwell Health

Julie Goldstein-Dunn

Director Experience Insights and Analytics

Dr. Carmen Gonzalez

Kimberly Goode

Brianne Goodwin

Cambridge Health Alliance

Susan Griffin

VP Administration
Doctors Healthcare Plan

Nathan Hanke MS

Strategy and Workforce Belonging Manager, Office for Health Equity and Inclusion
Michigan Medicine, Ann Arbor, Michigan

Janelle Harris MSN, RN, NE-BC

Ashley Harrold

UF Health Shands

Camille Haycock MS, APN, NEA-BC

SVP, Patient Experience
CommonSpirit Health

Yael Heher MD, MPH, FRCP(C)

Chief Quality Officer
Beth Israel Lahey Health, & Associate Professor - Harvard Medical School

Kevin Hill

ECU Health

Stephanie Hogberg MSN, RN

AVP Patient Safety
Ardent Health Services

Thomas Hopkins LSSBB

Jonah, Director Patient Safety
Ardent Health Services

Joy Houck Jones

VP Organizational Development & Chief Learning Officer
WellSpan Health, York PA

Debbie Hunter

Press Ganey

Patricia Jackson MBA, SHRM-CP

National Director, Affiliate Engagement
Planned Parenthood

Shawna Jaworowski MA

Director, People Analytics
Hartford HealthCare, Hartford, CT

Doug Johnson

Patient Experience Officer
Endeavor Health, Chicago Suburbs, IL

Stephanie Jones-Wood MPH, COHQ

Director, Professional Experience & Fulfillment
Houston Methodist Physician Organization, Houston, TX

Beatriz Juarez Rivera CHI

Language Access Supervisor
Presbyterian Healthcare Services

Seth Kaplan MPH

Director of Marketing and Customer Engagment
HonorHealth, Scottsdale, AZ

Chhavi Katyal

Catholic Health

Jenna Kelly

Lifepoint Health

Joan Kelly

Partner
Press Ganey Consulting

Marcello Khattar MBA

Director Patient Experience
Adventist HealthCare, Gaithersburg, MD

Melissa Kochuk

Director of Experience and Operations
University of North Carolina at Chapel Hill

Steve Kreiser

Press Ganey

Keith Laffler MS Ed

Patient Family Advisory Committee Manager
University of New Mexico Health System

Seth Lake

Sheri Lamoureux

Vice President
CHRO

Wright Lassiter III MHA

CEO
CommonSpirit Health

Payton Lawton

Cedars-Sinai

Thomas H. Lee MD

Chief Medical Officer
Press Ganey

Jacalyn Liebowitz

Adventist Health West

Devin Lippert MBA

Administrative Director, Office of Patient Experience
Michigan Medicine, Ann Arbor, Michigan

Devin Lippert

Administrative Director, Office of Patient Experience
Michigan Medicine

Kristen Long DNP, RN

Vice President/Chief Nursing Executive
North Mississippi Medical Center

Kristen Long DNP, RN

Vice President/Chief Nurse Executive
North Mississippi Medical Center

Vicki LoPachin

Chief Medical Office
Mount Sinai

Jen Lorenz DNP, MHA, MA, RN, CPXP, CNE

The Fred C. Rothstein, M.D., Endowed Chief Patient Experience Officer & Vice President, Ambulatory Quality Operations & Analytics
University Hospitals Health System, Cleveland, Ohio

Jill Lupinetti MPH

Supervisor, Online Reputation Management
Universal Health Services, Inc., King of Prussia, PA

Janet Maksoud

Chief Human Resources Officer
Mount Sinai

Rajesh Mangrulkar MD, FNAP

Professor of Medicine and Learning Health Sciences, Director Michigan Center for Interprofessional Education
University of Michigan and Michigan Medicine, Ann Arbor, Michigan

Trudy Marks MHA, BSN, RN, CPPS

Patient Safety Program Director

Laura Massey DNP,MHA,RN,CPN

Chief Nursing Officer
Texas Health Presbyterian Hospital Plano

James J. Matera DO FACOI CPE,

Sr. VP of Medical Affairs and Chief Medical Officer
CentraState Healthcare System

Lauren McCall

Norton Healthcare

Maria McGowan

Sr. Vice President, Marketing

Christine McKinney

Interim VP, Marketing & Member Experience
Blue Shield of California

Dr. Swati Mehta MD, FACP, SFHM, CPXP

Director of Quality & Performance
Vituity

Miranda Merriman MHI, CPXP

System Director, Ambulatory Patient Experience | Patient Relations
Inova Health, Fairfax, VAbar

Courtney Millsap

Patient Experience & Safety Data Analyst

Chloe Miwa MPH

Administrative Fellow
Michigan Medicine, Ann Arbor, Michigan

Vanessa Mona

Vice President, Consumer Insights and Experience
Henry Ford Health, Detroit, MI

Marion Moore MSN, BSN, RN, CPXP

System Director Patient Experience Improvement

Kristin Murphy PharmD, BCPS, BCPPS, CPPS

Mgr Pharmacy Medication Safety

Joseph Narvaez

AVP
Business Intelligence, Northwell Health

Jennifer Neidigh MHA, CCXP, FCXP-I

Sr. Customer Experience Strategist
Capital Blue Cross

Alana Newman

University of Texas MD Anderson Cancer Center

Megan Nghe MSN, RN

Director of Patient Experience and Feedback
Children’s Hospital of Philadelphia, Philadelphia, PA

Kathleen Nightlinger OTD, OTR/L

Director of Healthcare Quality and Safety

Shelley Parn

CHRO
OSF Health

Shruti Patel

Providence

Natali Paz

Los Angeles County Health Services

Kevin Phipps MBA, CPXP

Director, Patient Experience
Emory Healthcare Atlanta, GA

Luke Redding

Manager Workforce Insights & Operations
WellSpan Health, York PA

Jessie Reich PhD, RN, ANP-BC

Director of Experience and Magnet Programs
Hospital of the University of Pennsylvania

Jessie Reid

Orlando Health

Jennifer Rice

Manager, Patient Experience

Dawn Robbins MBA

System Associate Vice President, Patient Experience
Baptist Health System, Louisville, KY

Katie Robbins MBA

Director of Patient Experience
Cleveland Clinic

Cynthia Rooney

AVP of Quality
VillageCareMax

Erica Rossitto MBA/HCM, BSN, RN, NEA-BC

VP & Chief Nurse Executive
HCA Healthcare

Nicole Rossol

Chief Patient Experience Officer
Stony Brook University Hospital

Julie Samuelson

Managing Consultant
Press Ganey

Cammy Sanders

Business Operations Manager

Lindsey F Schachter MD

Assistant Professor of Clinical Medicine, Assistant Director, Hospitalist Medicine, Associate Program Director, Geriatric Medicine
Stony Brook University Hospital

Matt Schaefer

VP Partnerships
Press Ganey

Lorelle Scheuer BSN, RN

Advisor Ambulitory Quality and Patient Safety
OhioHealth, Columbus, OH

Eugene Scioscia Jr., MD

Chief Experience Officer
Allegheny Health Network, Pittsburgh, PA

Theresa Scolaro CPXP

Assistant Vice President, Patient Experience and Associate Communication
MedStar Ambulatory Services, MedStar Health, Columbia, MD

Dr. Veronica Scott-Fulton DNP, MBA-c, MPH, BSN, BA, NEA-BC

System Chief Nursing Executive
Bon Secours Mercy Health

Sam Seering

Product Director
Epic

Debbi Seibel MSW, LCSW

Michelle Sension

Baylor Scott & White Heart & Vascular Hospital

Purvi Shah

Director of Quality Management
VillageCareMax

Phil Shaw

Director, Patient Relations
Rush University Medical Center

Regina Shupe DNP, RN

Executive Director Patient and Guest Services
The Christ Hospital Network, Cincinnati, OH

Beth Skala MSW, LCSW

Office of Feedback Supervisor

Shannon Smith MSN, R.N.

Associate Nurse Executive

Altaf Staionwala

President & CEO
Mackenzie Health

Amber Stanley

Experience Manager
UNC Health, Morrisville, NC

Maddy Stern MS

Research Data & Technology Consultant
OhioHealth, Columbus, OH

Sally Strange PhD, RN

Director of Human Experience-Analytics

Ingrid Summers

Managing Consultant
Press Ganey

Nicole Templeton MHSA, BSN, RN, CPPS

Patient Safety Officer

Kathrynn Thompson BSN, RN

Graduate Certificate in Patient Safety, High Reliability Program Lead

Ann Louise Tisdale-Ramos MBA

System Director, Talent and Organization Effectiveness
UHS, Binghamton, New York

Sylvain Trepanier DNP, RN, CENP, FAONL, FAAN

SVP & System CNO
Providence

Tom Tull MBA, FACHE, CPXP

Vice President, Chief Experience Officer
Ballad Health

Jess Vander Zanden

Vice President, Quality and Clinical Integration
Network Health

Tara Villon

Mount Sinai Health System

Shannon Vincent

Press Ganey

Cassie Voltzke OTR/L, CPXP

Patient Experience Transformation Partner
Essentia Health, Duluth, MN

Anna Vriesema

Director, Digital Marketing
Duly Health and Care, Downers Grove, IL

Laura Weber MBA, BSN, RN, CPHQ

Vice President Clinical Effectiveness and Patient Safety
Methodist Health System Dallas Texas

Anne Wellington

SVP, Strategy and Partnerships
Press Ganey

Michelle Wiles MA

Vice Chancellor and Chief People & Culture Officer
The University of Arkansas for Medical Sciences

Mary-Agnes Wilson

Executive VP, COO & CNO
Mackenzie Health

Ben Wolfe

Director, Digital Transformation
Rush University Medical Center

Kelly Wood MBA, BSCJA, CPPS

Director – Safety | Safety and Reliability
Bon Secours Mercy Health

Marty Wright

Partner
Press Ganey Consulting

Baligh Yehia MD, MPP, MSc, FACP

President
Jefferson Health